TOURISM FOR PEOPLE WITH DISABILITIES

The aim of this training course is to provide the knowledge and skills needed to welcome customers with disabilities, in particular in order to:

• Change the way you look at disability
• Discover the impairments of people with motor, mental, hearing, visual and psychological disabilities
• Improve the quality of your welcome
• Know how to communicate and behave with these audiences

Possible occupations : Reception, sales and administrative handling of services, as a receptionist or reception agent, in the hotel and para-hotel sector.

Introductory module: Welcoming tourists - Overview

Individualised assessment of trainees' skills and experience

Refresher course on basic knowledge

Focus on the PACA Region and its centres of interest

Module 1: Disabilities - introduction and presentation
o Overview of legal obligations (Law of 2005, 2014, etc.).
o Disability and tourist accessibility.
o Types of disability, disability by disability.

Module 2: Welcoming, advising and communicating with disabled tourists, disability by disability
o How to welcome? How to behave? What to say or not to say? What vocabulary should be used depending on the disability? Using "easy French" with people with learning disabilities. Interacting with a visitor who is deaf or hard of hearing.
o How to accompany visitors as they move around?
o Presentation of adapted tools (tactile images, models, documents in FALC, magnetic loop, etc.).Module 3: Reception area and signage
o Standards for the built environment and layout
o Organising the reception area
o Signage that everyone can understand

Module 4: The "Tourism and Disability" and "Destination for All" labels
o Find out about the "Tourism and Disability" label, how it has evolved and identify the key players involved in its implementation
o Discover the main criteria and tools available
o How to apply for the label and acquire its award
o Find out about the "Destination for All" label
o Offer activities under these labels

• Certification of prior learning

• All audiences

Jobseekers, young people or adults, who have validated with their CEP a training project leading to a qualification in the field of hotel management or hospitality in tourist establishments

Experience desired (immersion, internship)

Anybody with a strong motivation

Availability and adaptability, good interpersonal skills and a sense of service

Human qualities such as empathy, patience and listening skills will be appreciated by the specific target group for this action.

12 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms

Positioning prior to entry into training.

Interviews, remediation with the educational referent and/or company referent during training.

For beneficiaries with disabilities: possible adaptation of training and certification procedures, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Beneficiary satisfaction is taken into account during and at the end of training.

Assessors who are experts in observing and analysing results (mastery of skills).

Trainers experienced in individualising learning.

Professional project

Positioning test by appointment.

Interview by appointment.

Pre-registration form to download

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Contact us to register for a meeting.

Continuing your studies in: Bac Pro reception, Mc complémentaire réception , BTS Tourisme, DEAES, ME, DEES, DEAS ....

Access for people with disabilities

Catering

Transport

The school's strengths: