Professional qualification: Receptionist in hotels and open-air hotels

To bring together the skills and knowledge required to receive and welcome customers:
- welcoming customers to the reception service (in French and English)
- advising customers on how best to organise their stay
- promoting, communicating and selling the establishment's services
- processing booking requests for all hotel services (in French and English)
- managing and implementing customer arrival and departure operations
- closing the reception service's activity
- transmitting and updating information relating to the reception service's activity

This course is divided into two blocks of skills:

BC01 - Carrying out operations relating to customer stays

Welcoming, informing and advising customers
Processing reservation requests for hotel services
Carrying out operations for arrivals, check-in and check-out

BC02 - Assuring operations relating to monitoring the activity of the tourist establishment

Monitoring daily activity
Contributing to sales development
Contributing to monitoring the e-reputation

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP38870, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 1,127 hours, including 245 hours on the job and 882 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Be motivated by this job, have a good image of it, be aware of and accept the conditions under which it is carried out and the responsibilities involved: staggered working hours, pressure management, periods of overactivity, prolonged standing, etc.)

Have a fairly good level of written and spoken English, a good level of written and spoken French, have a perfect command of basic mathematical operations (arithmetic, proportionality, ratios, simple equations).
If possible, experience of working in a hotel or customer reception area

.

12 people

Teaching method

• Fully classroom-based training

Teaching methods

• Personalised course
• Group lessons

Equipment

• Educational flat
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support by the TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Tests at the end of training (one-off assessment)

Course evaluations (ECF)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more skill blocks

.

Hourly rate incl. VAT: €12.00
. This price is indicative and non-contractual. Depending on your status, this training can be fully financed. Contact us.

Register for the collective information day via your France Travail account or with your adviser and present yourself with the liaison form from the prescriber (Mission locale, France Travail...) for jobseekers.

Interview by appointment for work-linked applicants.

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Getting into work as a hotel receptionist

Access for people with disabilities

Accessible to people with disabilities
.

Success rate: XX% out of X people taking the exam

Satisfaction rate: XX% out of X people who responded to our satisfaction survey

Overall job placement rate: XX%

Recommendation rate: XX% out of X people who responded to our satisfaction survey

Study continuation rate: XX%