Professional Qualification: Hotel and Outdoor Accommodation Floor Attendant (TP)

The aim of this certification course is to qualify jobseekers as hotel and open-air hotel room staff. The hotel and open-air hotel room attendant is responsible for the upkeep of rooms, sanitary facilities and traffic areas in the accommodation department, complying with hygiene rules, safety principles and economy of effort. He/she takes instructions from his/her hierarchy concerning the day's objectives, specific tasks and remarks relating to the organisation of work. Supplies the room and bathroom with toiletries, towels and consumables. He/she checks that the equipment is working properly and reports any malfunctions or incidents to the hierarchy.

The training is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote hands-on, progressive learning.

BC01 –  Maintaining guest rooms and contributing to improved customer service

• Maintaining guest rooms and public areas
• Stocking and organising storage rooms and service trolleys
• Contributing to the implementation and monitoring of accommodation services
• English - Maintain guest rooms and contribute to improving customer service

BC02 - Maintain areas designated for guests and staff

• Maintain public areas and service premises
• Contribute to the running of the linen room and laundry
• English - Maintain areas designated for guests and staff

Certification via a one-off assessment – 35 hours

Review, adjustment and evaluation of the programme – 21 hours 

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

A work placement also enables participants to develop their professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Professional qualification from the Ministry of Labour Level 3

Find out more about this qualification (RNCP38547, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Literacy and numeracy skills

12 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking account of beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

National Education certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers approved by the prefecture.

Evaluation experts in the observation and analysis of results (mastery of skills).

Trainers experienced in the individualisation of learning.

For this professional qualification, ongoing assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member examination panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination panel validates all or part of the Professional Qualification. In the event of partial validation, the professional competence certificates (CCP) (or competence modules) obtained are valid for a period of five years.

The candidate may subsequently complete the missing modules to obtain the Professional Qualification in its entirety.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Interview by appointment.

Positioning test by appointment.

Training can be accessed between 15 and 45 days before the start of the course, depending on the funding bodies. Please contact us.

For continuing education, depending on profile and positioning, the access time is a maximum of 14 days after the start of the action (special cases contact us).

To work in companies in the hospitality sectors.

Access for people with disabilities

For the work experience modules, trainees work in a teaching hotel / teaching room or hotel accommodation establishment under agreement with the training centre, with customer rooms equipped with technical equipment and resources, in line with the productions specified in the programme and the certification reference framework.

For the theory modules a room equipped with sufficient tables and chairs with flipchart, TV screen or video projector, sufficient computer equipment with office software and internet access.

1st training session, we have no Quality indicators.