Titre à finalité professionnelle Agent d'entretien et de rénovation en propreté (vocational training qualification in cleaning maintenance and renovation)

At the end of their training, cleanliness maintenance and renovation operatives will be able to:

- organise their worksite (preparation of products, equipment and installations)

- carry out maintenance and renovation services for different types of floor coverings, hard, plastic, textiles in particular.

- adapt services to the spaces and conditions of intervention,

- interact positively with customers/users,

Skill block 1: implementing the relationship with users/customers to guarantee the smooth running of the cleaning site

Checking the appearance of the outfit and equipment

Introducing oneself and engaging in effective dialogue with the user/customer, ensuring the quality and efficiency of the exchange.

Informing them of the nature and constraints of the work to be carried out and explaining the progress of the operations and the precautions to be taken at the end of the operations.

Recording any requests or complaints from the user, those to be dealt with at his/her level and those to be passed on orally to his/her hierarchy according to the established procedure

Skill block 2: Technical preparation of the cleaning site

Preparing the workstation in accordance with the specifications, taking into account the site, adapting the protocol and working times to the requirements of the site .

Choose the appropriate equipment and accessories

Choose products according to the surface, the location and the nature and degree of soiling

Check the availability and installation of safety devices (opening/closing, alarms), products, materials and equipment required for the job

Prepare, prepare and arrange his/her trolley, tools, materials and consumables in a rational manner

Protect the premises and property from possible damage

Apply service protocols and instructions (dress, hygiene, safety)

Choose and handle materials/products in accordance with the data in the technical data sheets

Skill block 3:Performing professional cleaning techniques

Performing manual and mechanised floor maintenance operations (textiles, plastics, parquet, tiles, ceramics, natural stone) using different methods and within the time allowed and limiting nuisance to users

Performing a polishing a spray method on a plastic covering

Dry or wet stripping and manually applying a protection

Remodelling a textile floor, mechanically and/or chemically renovate a natural stone floor and scrub a tiled floor

Wear specific PPE and adopt suitable gestures and postures

Self-control your work

Adapt your actions to the habits and uses of the customer.

Writing up monitoring media for operations carried out.

• Certification issued by the CPNE for cleaning companies and associated services

Find out more about this qualification (RNCP35551, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Good representation of the job and motivation to do it.

Experience effective oral and written communication in simple professional communication situations

10 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms

Positioning prior to entry into training.

Interviews, remediation with the educational referent and/or company referent during training.

Disability Advisors support teaching teams to facilitate the inclusion of trainees with disabilities and help build a personalised training pathway, by proposing adaptations based on the needs expressed by the individual. Partnerships with specialised players may be sought to provide support, secure the training pathway and promote professional integration.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Course evaluations (ECF)

Interview with a professional jury

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Insertion into employment as a machinist, maintenance worker, renovation worker, cleaning worker, cleaning service worker.

In cleaning companies, in public establishments (e.g. hospitals), within local authorities, .

Access for people with disabilities

Catering

Transport

For GRETA du Var, the performance indicators are as follows:

Pass rate: 100% out of 1 person sitting the exam

Satisfaction rate: 100% out of 3 people who responded to our satisfaction survey

Integration rate into the target profession: 100% (previous session)

Overall integration rate into employment: 100% (previous session)

Termination rate of apprenticeship contracts concluded: 0%