Connected Appliance Services Technician

This course is eligible for the CPF.

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The connected household appliance services technician (TSEC) carries out the installation, commissioning, preventive maintenance, diagnosis and repair of household appliance products and/or systems

The training course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote hands-on, progressive learning.

BC01 – Managing customer relations during an after-sales service call for a domestic appliance to meet the customer’s expectations

Dealing with a customer during an after-sales service call-out, in order to guide them towards the appropriate solution whilst taking into account the specific nature of the call-out, whether in person or remotely
Prepare a quotation and an invoice as part of an after-sales service, applying the legal requirements to present the cost of the service to the customer

BC02 – Install, configure and commission a domestic appliance

Commission a domestic appliance by installing and configuring it to ensure it operates optimally
Advise the customer, either in person or remotely, guiding them in the use of a domestic appliance to ensure it is used to its full potential

BC03 – Carry out maintenance and/or refurbishment of a domestic appliance

Carry out a preliminary diagnosis of a domestic appliance using appropriate investigative methods to determine the cause of the fault
Diagnose and repair a domestic appliance in order torestore it to optimal working order in accordance with the standards set by the manufacturer
Refurbish a household appliance intended for the re-use market in accordance with the standards set by the manufacturer and current regulations

Throughout the course, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

Skills are assessed progressively through role-play scenarios, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, job-focused approach: case studies, role-plays, simulations and collaborative activities, enabling learners to acquire skills in conditions that closely mirror the professional workplace.

Certification issued by the Réseau Ducretet Level 4

Find out more about this qualification (RNCP37263, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 1,820 hours, including 1,190 hours on the job and 630 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

All audiences

Being aged between 18 and 29 in the case of an apprenticeship contract

Having an SN/MELEC Vocational Baccalaureate, STI Baccalaureate or equivalent

Having a strong interest in trades and new technologies, Enjoying working on the move and in customer relations, Choosing a trade related to environmental protection

12 people

Teaching method

Fully classroom-based training

Teaching methods

Group lessons

Equipment

Equipped technical platforms

Monitoring and individualisation

Positioning upstream of training entry.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

This course consists of certified skill modules, which can be undertaken and assessed separately.

Formative assessments are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

Examinations take place at the end of the course (final assessment) based on a professional portfolio and an interview with a panel of industry experts.

Total price incl. VAT : 9450.00 €
Hourly rate incl. VAT : 15.00 Hourly rate including VAT: €15.00
. This price is indicative and non-contractual. Depending on your status, this course may be fully financed. Contact us.

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

The training leads to professional integration in service structures specialising in the maintenance of household electrical appliances: distribution after-sales service, technical stations and repair companies.

Access to the following professions:

- Household appliance technician

- Electrodomestic maintenance technician

- TV and household appliance product repairer

Motivated by environmental protection, trends towards repairing and reusing products are generating an increase in repair volumes and offering numerous career opportunities in the household appliance repair professions.

Access for people with disabilities

Accessible to people with disabilities
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Transport

Bus no. 15, 15S, 18: Lycée Ampère

Success rate: 100% out of 8 people sitting the exam

Satisfaction rate: 82% out of 8 people who responded to our satisfaction survey

Overall rate of integration into employment: 100%

Rate of integration into the target profession: 100%

Rate of recommendation: 90% out of 8 people who responded to our satisfaction survey

Study continuation rate: 0%

Interruption rate during training: 33%

Termination rate of apprenticeship contracts signed: 33%