Connected Appliance Services Technician

The connected household appliance services technician (TSEC) carries out the installation, commissioning, preventive maintenance, diagnosis and repair of household appliance products and/or systems

Manage customer relations as part of an intervention on a household electrical appliance network, system and/or product

- Take care of a customer as part of after-sales service and/or a home intervention (additional sale of products, services, accessories, ...)

- Train the customer in the use of an unconnected or connected product, system or service

- Produce an estimate or an invoice

Install, configure and commission a network, system and/or household electrical product

- Install, configure, commission and maintain a home network (Ethernet, PLC and WIFI, ..)

- Install, configure and commission an unconnected or connected household electrical appliance product and/or system

Diagnose and repair a household electrical appliance product and/or system

- Pre-diagnose a product and/or system within the company (cf. After-sales service reception point) and/or remotely (level 1 telephone assistance and remote maintenance)

- Diagnose and carry out a level 1 and 2 repair on a washing product and/or system (washing machine)

- Diagnose and carry out a level 1 and 2 repair on a cooking product and/or system (induction hob)

- Diagnose and carry out a level 1 and 2 repair on a refrigeration product and/or system (R600a)

- Organise your activity with customers (home or business intervention)

• Certification issued by the Réseau Ducretet Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP37263, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Being aged between 18 and 29 in the case of an apprenticeship contract

Having an SN/MELEC Vocational Baccalaureate, STI Baccalaureate or equivalent

Having a strong interest in trades and new technologies, Enjoying working on the move and in customer relations, Choosing a trade related to environmental protection

12 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms

Positioning upstream of training entry.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Coursework assessment (CCF)

End-of-course tests (One-off assessment)

Professional portfolio

The training leads to professional integration in service structures specialising in the maintenance of household electrical appliances: distribution after-sales service, technical stations and repair companies.

Access to the following professions:

- Household appliance technician

- Electrodomestic maintenance technician

- TV and household appliance product repairer

Access for people with disabilities

Transport

Success rate: 100% out of 8 people sitting the exam

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Satisfaction rate: 82% out of 8 people who responded to our satisfaction survey

Overall rate of integration into employment: 100%

Rate of integration into the target profession: 100%

Rate of recommendation: 90% out of 8 people who responded to our satisfaction survey

Study continuation rate: 0%

Interruption rate during training: 33%

Termination rate of apprenticeship contracts signed: 33%