CQP Receptionist

To combine the skills and knowledge required to receive and welcome customers or groups:
- welcoming customers to the reception service (in French and English)
- advising customers on how best to organise their stay
- promoting, communicating and selling the establishment's services
- processing booking requests for all hotel services (in French and English)
- managing and implementing customer arrival and departure operations
- closing the reception service's activity
- transmitting and updating information relating to the reception service's activity

Receiving and assisting customers face-to-face or by any other means of remote communication in French and English: checking the reservation, providing solutions to the customer in the event of a non-reservation, guiding the customer, ensuring the terms of payment, responding to customer enquiries during their stay, ensuring that the customer leaves under the right conditions;
Administration and management of his/her workstation : carry out routine exchange operations, take bookings, manage and close customer accounts, collect cash, manage floats and cash transfers, edit and communicate activity reports, write emails and letters to follow up commercial relations, carry out room occupancy reports;
Information and marketing: presenting the hotel and all its services, promoting specific products,v helping to build customer loyalty, providing information about the hotel's surroundings, the main outings, excursions and local resources, advising and possibly helping customers to book external services;
Internal/external communication: communicating with the various departments that will take over from customer service,forwarding orders to the relevant departments: breakfasts, room service, placing orders with external suppliers or service providers.

Security: respecting and strictly applying security rules, reassuring customers and informing them of the security solutions available to them (safe, evacuation procedures, etc.).

• Certificate of professional qualification (CQP) Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP37862, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Be motivated by this job, have a good image of it, be aware of and accept the conditions under which it is carried out and the responsibilities involved: staggered working hours, pressure management, periods of overactivity, prolonged standing, etc.)

Have a fairly good level of written and spoken English, a good level of written and spoken French, have a perfect command of basic mathematical operations (arithmetic, proportionality, ratios, simple equations).
If possible, experience of working in a hotel or customer reception area

12 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support by the TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Tests at the end of training (one-off assessment)

Course evaluations (ECF)

Interview with a professional jury

Practising this profession in France or abroad

After professional experience, progressing to responsibilities as assistant manager, for example.

Having the opportunity to use this experience to progress to other professions in sales and commerce.

Access for people with disabilities

- a network of professional partners

- learning activities tailored as closely as possible to the conditions in which professionals work.
- validation throughout the support pathway structured and scheduled around each individual's progress.

- delivery of a TOSA certification on digital skills (TOSA DIGITAL)

Indicators / First session planned for 2025

• Number of learners * : 
• Number of learners sitting the exam : 
Satisfaction rate * :
• Examination pass rate *: 
• Integration rate on leaving training *:
• Integration rate in the intended trade *: 
• Study continuation rate *: 
Break-up rate *: Drop-out rate * : 

(Rate calculated on course leavers)

* Reference period 01/09/2023 to 30/07/2024, calculated on the number of responses obtained

First training session, we do not have Quality indicators.

• Careers:  Receptionist in hotels and open-air hotels , hotel receptionist,campsite receptionist,revolving receptionist,tourist establishment receptionist,holiday village receptionist,night receptionist or night audit,first receptionist,hotel reservation agent,seasonal rental concierge 
  
• Course continuation: BTS Hotellerie-Restauration option A accommodation unit management,Bachelor in Hotel Management.

• Added value:
  

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