CCP 1 “Providing patient reception services and carrying out day-to-day administrative tasks in a medical facility” – Professional qualification: Medical and Administrative Assistant Secretary (RNCP 40800) – Copy dated 15 September 2026 16:21:32

This certificate of professional competence is the second stage of the Professional Qualification for Medical and Social Secretaries.

Upon completion of this training, the holder of this certificate will be able, whilst respecting professional confidentiality and the organisation’s quality procedures, to welcome patients or service users and handle their administrative matters.

BC 01. To welcome patients and carry out day-to-day administrative tasks within a medical facility

• To welcome, provide information to and direct patients
• To manage the timetables and diaries of healthcare professionals
• Handle the administrative and financial aspects of patient care
• Communicate administrative and medical information in writing, both internally and externally

They will carry out their responsibilities within a multidisciplinary team whilst respecting confidentiality.
They will be able to engage in a service-oriented relationship and manage difficult situations.
They will have learnt to adapt their practice to technological developments in communication tools and the digitisation of information

The qualification programme is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical application and assessment periods to promote practical and progressive learning. These arrangements also apply to each of the skill modules that make up the programme.

Introduction to the course

- The CCP within the professional qualification, and skills complementary to the practice of the trade.

- An overview of the profession and the proposed training pathway.

BC 01. Handling patient reception and routine administrative tasks in a medical facility

• Welcoming, informing and directing a patient
• Managing the timetables and diaries of healthcare professionals
• Handling the administrative and financial aspects of patient care
• Communicating administrative and medical information in writing, both internally and externally

Candidates may therefore validate the second module through accreditation of prior learning (VAE) or through further training:

BC 02. Assisting healthcare professionals in a medical facility with the monitoring and coordination of the patient’s care pathway

• Ensure the medical and administrative follow-up of the patient’s file
• Transcribe, verify and format medical documents
• Provide information on access to the patient’s medical file or prepare the relevant documents

Throughout the course, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

The work placement also enables learners to develop their professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology favours a practical, industry-focused approach: case studies, role-plays, role-playing scenarios and collaborative activities enable learning in conditions that closely resemble the real working world.

• Certificate of Professional Competence (CCP) Level 4

Find out more about this qualification (RNCP40800, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

- Première-Terminale level or equivalent

- Desired professional skills: adaptability and organisational skills, fluency in written and oral expression, interpersonal skills and self-control.

16 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Resource centre
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of training entry.

Taking into account beneficiary satisfaction during and at the end of training.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support from the GRETA-CFA TH referent.

Interviews, remediation with the educational referent and/or company referent during the course.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Teachers certified by the French Ministry of Education, trainers with 3 years' higher education qualifications and significant experience in adult education, professional lecturers

For this Skills Module, which forms part of the Professional Qualification, ongoing assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member assessment panel comprising professionals from the sector. It comprises a work-based scenario and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The examination panel either validates or does not validate the Skills Block, which is valid for a period of 5 years.

During the final assessment of the Professional Qualification, the examination panel validates all or part of the Professional Qualification. In the event of partial validation, the professional competence certificates (CCP) (or competence blocks) obtained are valid for a period of 5 years.

The candidate may also, within five years, complete any missing blocks and, by capitalising on the blocks they have already completed, sit the final interview to obtain the Professional Qualification in its entirety.

Contact us to register for a meeting.

This specialisation gives you access to jobs as a medical secretary or medico-social secretary

Which you will be able to carry out in various sectors of activity such as:
the public, semi-public or private sector, in the health, social and medico-social environments (hospitals, clinics, doctors' surgeries, medical imaging centres, regional, departmental and communal health and social action departments, Establishments Accommodating Dependent Elderly People (EHPAD), occupational medicine centres, accommodation centres for people in difficulty, mutual aid and relief associations, etc.).In the civil service (hospital or local authority), permanent access to the job is subject to a competitive examination.

With experience, the medico-social secretary-assistant can progress to the position of manager of medical secretariats or medical information technician (TIM).

Access for people with disabilities

Transport

behind the police station
near the village hall and bowling alley

- learning activities offered as close as possible to the conditions of professional practice.

- a personalised pathway at the heart of a group learning system.

- validation throughout the support pathway articulated and programmed on the progress of each individual.

- mixed training teams made up of professionals and teachers specialising in the sector of activity

- mastery of support in relation to the constraints of validation of qualifications Authorisation of GRETA-CFA as an examination centre

- active partnerships with companies in the sector of activity and help in finding work placements

- TOSA certification offered on WORD, EXCEL and/or DIGITAL Skills adding to the employability of trainees at the end of the course.

Success rate: 100%

Satisfaction rate: 100%

Recommendation rate from former trainees: 100%

Overall job placement rate: 50%

Study continuation rate: 0%

Interruption rate during training: 0%