TP - Reception and administrative manager

The reception and administrative officer works in a multi-tasking environment, playing an essential role in a company's reception and administrative activities. As a privileged point of contact, they help to create a positive first impression and facilitate exchanges within the company.

The receptionist is an important point of contact for both employees and external partners. They also play an active role in the quality of the company's communications, enhancing its image and relaying information. The relational dimension of this role is essential.

The duties of the reception and administrative management officer are divided between the front office (reception and management of visitors) and the back office (administrative management).

They work autonomously in handling routine interactions and administrative tasks, in compliance with established procedures. He/she has room for manoeuvre to resolve delicate or conflictual situations within the limits defined by his/her hierarchy. He/she is responsible for protecting the information transmitted, paying particular attention to confidentiality, in accordance with the structure's instructions and procedures. They must be able to organise their work according to the priorities set and the deadlines given.
The reception and administrative management officer interacts with a variety of internal contacts (staff, hierarchy, related departments) and external contacts (visitors, customers, suppliers, business partners).
These interactions lead them to adapt their discourse and attitude according to the audience encountered, whether this involves resolving simple requests or defusing tense situations.

The job of reception and administrative management officer is mostly sedentary, in reception areas but also within administrative departments.

The day-to-day use of digital tools such as CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), EDM (Electronic Document Management), shared diaries, electronic messaging systems and telephone switchboards means that skills need to be constantly updated in line with technological developments.

Taking into account the special needs of visitors is required, including the necessary adaptations for people with disabilities. Finally, in their day-to-day work, the Reception and Administrative Management Officer adopts eco-responsible practices of energy and digital sobriety.

The professional qualification can be accessed by capitalising on the 2 professional skills certificates (CCP) that make it up, or following a training pathway and in accordance with the provisions set out in the Order of 22 December 2015, as amended, relating to the conditions for issuing the professional qualification of the Ministry responsible for employment.

BC01 - Manage the reception activities of a structure

- Provide physical and telephone reception services
- Manage complex reception situations
- Handle internal and external information flows

BC02 - Manage the administrative activities of a structure

- Take charge of routine administrative activities
- Ensure the administrative processing of files
- Handle routine complaints

• Professional qualification from the Ministry of Labour Level 4
• Certificate of Professional Competence ( CCP)

Find out more about this qualification (RNCP41239, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Total maximum duration of 660 hours, including 210 hours in a company and 450 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

A knowledge of digital tools will save time and make it easier to get to grips with the tools and documents useful to their profession.

A level BAC will facilitate learning.

16 people

Teaching method

• Fully classroom-based training

Teaching methods

• Personalised course
• Group lessons
• Combined face-to-face and distance learning
• Services provided face-to-face and/or remotely
• Classroom examination

Equipment

• Room equipped with networked computer workstations
• Unmarked room with video projector

Monitoring and individualisation

Positioning prior to entry into training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account beneficiary satisfaction during and at the end of training.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Tests at the end of training (one-off assessment)

Course evaluations (ECF)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more skill blocks

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Total price incl. VAT : 5625.00 €
Hourly rate incl. VAT : 12.50 Hourly rate including VAT: €12.50
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Positioning test by appointment.

Interview by appointment.

Training can be accessed between 15 and 45 days before the start of the course, depending on the funding bodies. Please contact us.

For continuing education, depending on profile and positioning, the access time is a maximum of 14 days after the start of the action (special cases contact us).

Contact us to register for a meeting.

The job can be carried out in any type of organisation: private, public, voluntary, commercial or non-commercial, whatever the sector of activity.

Type of jobs available:

- Administrative assistant
- Administrative secretary
- Reception officer
- Reception secretary

Access for people with disabilities

Accessible to people with disabilities
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1st training session, we have no Quality indicators.