TP - Reception and administrative manager

The reception and administrative officer works in a multi-tasking environment, playing an essential role in a company's reception and administrative activities. As a privileged point of contact, they help to create a positive first impression and facilitate exchanges within the company.

The receptionist is an important point of contact for both employees and external partners. They also play an active role in the quality of the company's communications, enhancing its image and relaying information. The relational dimension of this role is essential.

The duties of the reception and administrative management officer are divided between the front office (reception and management of visitors) and the back office (administrative management).

They work autonomously in handling routine interactions and administrative tasks, in compliance with established procedures. He/she has room for manoeuvre to resolve delicate or conflictual situations within the limits defined by his/her hierarchy. He/she is responsible for protecting the information transmitted, paying particular attention to confidentiality, in accordance with the structure's instructions and procedures. They must be able to organise their work according to the priorities set and the deadlines given.
The reception and administrative management officer interacts with a variety of internal contacts (staff, hierarchy, related departments) and external contacts (visitors, customers, suppliers, business partners).
These interactions lead them to adapt their discourse and attitude according to the audience encountered, whether this involves resolving simple requests or defusing tense situations.

The job of reception and administrative management officer is mostly sedentary, in reception areas but also within administrative departments.

The day-to-day use of digital tools such as CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), EDM (Electronic Document Management), shared diaries, electronic messaging systems and telephone switchboards means that skills need to be constantly updated in line with technological developments.

Taking into account the special needs of visitors is required, including the necessary adaptations for people with disabilities. Finally, in their day-to-day work, the Reception and Administrative Management Officer adopts eco-responsible practices of energy and digital sobriety.

The professional qualification can be accessed by capitalising on the 2 professional skills certificates (CCP) that make it up, or following a training pathway and in accordance with the provisions set out in the Order of 22 December 2015, as amended, relating to the conditions for issuing the professional qualification of the Ministry responsible for employment.

 The course is organised into several skill modules, allowing for step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote practical and progressive learning.

BC01 – Managing reception duties at an organisation 

• Handling reception duties in person and over the telephone
• Managing complex situations at reception
• Processing internal and external information flows 

 BC02 - Managing the administrative activities of an organisation 

• Handling day-to-day administrative tasks
• Processing administrative files
• Dealing with routine complaints 

Throughout the course, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

A work placement also enables participants to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Professional qualification from the Ministry of Labour Level 4
• Certificate of Professional Competence ( CCP)

Find out more about this qualification (RNCP41239, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 1,122 hours, including 672 hours on the job and 450 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

A knowledge of digital tools will save time and make it easier to get to grips with the tools and documents useful to their profession.

A level BAC will facilitate learning.

16 people

Teaching method

• Mixed training

Teaching methods

• Personalised course
• Combined face-to-face and distance learning
• Classroom examination

Equipment

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of entry to the training course.

Interviews, remediation with the educational referent and/or company referent during the course.

Taking account of beneficiary satisfaction during and at the end of the training course.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the TH referent.

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Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

For this professional qualification, ongoing assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member examination panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination panel validates all or part of the Professional Qualification. In the event of partial validation, the professional competence certificates (CCP) (or competence modules) obtained are valid for a period of five years.

The candidate may subsequently complete the missing modules to obtain the Professional Qualification in its entirety.

Total price incl. VAT : 5850.00 €
Hourly rate incl. VAT : 13.00 Hourly rate including VAT: €13.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Apprenticeship training: Training is accessible within a minimum of 48 hours subject to validation of your file and the position in the company (diploma compliance) and this until the end of the 1st month of the start of the action.

The job can be carried out in any type of organisation: private, public, voluntary, commercial or non-commercial, whatever the sector of activity.

Type of jobs available:

- Administrative assistant
- Administrative secretary
- Reception officer
- Reception secretary

Access for people with disabilities

Accessible to people with disabilities
. premises accessible to people with reduced mobility

Catering

School catering - Snacks in the vicinity

Transport

Bus and Train

Success rate: 92%

Satisfaction rate: 98%

Overall job integration rate: 63%