TOURISM FOR PEOPLE WITH DISABILITIES

The aim of this training course is to provide the knowledge and skills needed to welcome customers with disabilities, in particular in order to:

• Change the way you look at disability
• Discover the impairments of people with motor, mental, hearing, visual and psychological disabilities
• Improve the quality of your welcome
• Know how to communicate and behave with these audiences

Possible occupations : Reception, sales and administrative handling of services, as a receptionist or reception agent, in the hotel and para-hotel sector.

Introductory module: Welcoming tourists - Overview

Individualised assessment of trainees' skills and experience

Refresher course on basic knowledge

Focus on the PACA Region and its centres of interest

Module 1: Disabilities - introduction and presentation
o Overview of legal obligations (Law of 2005, 2014, etc.).
o Disability and tourist accessibility.
o Types of disability, disability by disability.

Module 2: Welcoming, advising and communicating with disabled tourists, disability by disability
o How to welcome? How to behave? What to say or not to say? What vocabulary should be used depending on the disability? Using "easy French" with people with learning disabilities. Interacting with a visitor who is deaf or hard of hearing.
o How to accompany visitors as they move around?
o Presentation of adapted tools (tactile images, models, documents in FALC, magnetic loop, etc.).Module 3: Reception area and signage
o Standards for the built environment and layout
o Organising the reception area
o Signage that everyone can understand

Module 4: The "Tourism and Disability" and "Destination for All" labels
o Find out about the "Tourism and Disability" label, how it has evolved and identify the key players involved in its implementation
o Discover the main criteria and tools available
o How to apply for the label and acquire its award
o Find out about the "Destination for All" label
o Offer activities under these labels

• Certification of prior learning

Maximum total duration of 175 hours, of which 105 hours in a company and 70 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Jobseekers, young people or adults, who have validated with their CEP a training project leading to a qualification in the field of hotel management or hospitality in tourist establishments

Experience desired (immersion, internship)

Anybody with a strong motivation

Availability and adaptability, good interpersonal skills and a sense of service

Human qualities such as empathy, patience and listening skills will be appreciated by the specific target group for this action.

8 people

Teaching method

• Fully classroom-based training

Teaching methods

• Group lessons
• Services provided face-to-face and/or remotely

Equipment

• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of entry into training.

Taking into account the satisfaction of beneficiaries during and at the end of training.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Tests at the end of training (One-off assessment)

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Total price incl. VAT: €2,100.00
. This price is indicative and non-contractual. Depending on your status, this course may be fully financed. Contact us.

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Continuing your studies in: Bac Pro reception, Mc complémentaire réception , BTS Tourisme, DEAES, ME, DEES, DEAS ....

Access for people with disabilities

Accessible to people with disabilities
. The site has an entrance for people with disabilities or reduced mobility. An intercom is available to open this door.

Catering

The Lycée has a school canteen and cafeteria which are only open during school holidays. Private catering options are available nearby;

Transport

Cannes train station nearby, bus stop 2 minutes' walk away.

1st training session, we do not have Quality indicators.

1st training session, we do not have Quality indicators.