titre Réparateur conseil d'équipements électriques et électroniques (Consulting repairer of electrical and electronic equipment)

The electrical and electronic equipment consultant repairer (RC3E) takes charge of a customer request as part of an after-sales service, assisting with installation and commissioning. They diagnose and repair electrical and electronic equipment.

On completion of the course, you will be able to:

• work on domestic equipment such as: small household appliances, computers, smartphones, power tools, etc.
• assist consumers with the installation and commissioning of electrical and electronic equipment
• advise consumers on the use of their equipment
• carry out additional sales involving accessories, consumables and/or services.
• carry out repairs under warranty and outside the manufacturer's warranty.
• refurbish electrical and electronic equipment for the reuse market.

The course is structured around 3 blocks of skills:

BC01 - C1 Handle customer relations as part of an after-sales service, either face-to-face or remotely, in order to satisfy consumer expectations

• C1.1 Taking charge of a consumer in the context of an after-sales service intervention, in order to direct them towards the appropriate solution and taking into account the specific features of the face-to-face or remote intervention
• C1.2 Drawing up an estimate, an invoice in the context of an after-sales service intervention, applying the legal notices in order to present the cost of the intervention to the customer
• C1.3 Make an additional sale by applying sales techniques in order to meet the consumer's need

BC02 - C2 Accompany and advise the customer in the commissioning and use of a product and/or system, face-to-face or remotely

• C2.1 Advise the consumer by accompanying them in the commissioning, installation and configuration of electrical and electronic equipment in order to guarantee optimum operation
• C2.2 Advise the consumer, face-to-face or remotely, by accompanying them in the use of electrical and electronic equipment in order to ensure the best use of it

BC03 - C3 Maintain and/or recondition Electrical and Electronic Equipment

• C3.1 Establish a pre-diagnosis of electrical and electronic equipment using appropriate investigative methods in order to determine the source of the malfunction
• C3.2 Diagnose and repair Electrical and Electronic Equipment to restore it to optimum working order, in compliance with the standards defined by the manufacturer
• C3.2 Diagnose and repair Electrical and Electronic Equipment to restore it to optimum working order, in compliance with the standards defined by the manufacturer
• C3.3 Recondition Electrical and Electronic Equipment intended for the re-use market, in compliance with the standards defined by the manufacturer and the regulations in force

• Certification issued by the Réseau Ducretet Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP37265, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Have a Professional Baccalaureate in SN/MELEC, STI or equivalent

Have a strong interest in new technologies, enjoy working on the move and working with customers

12 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Coursework assessment (CCF)

Coursework evaluations (ECF)

Professional portfolio

Interview with a professional jury

Study the file

Pre-register by following the link: cliquez ici

Access the following professions:

• Advisory repairer of electrical and electronic equipment
• Electronics technician
• Technician/repairer of mobile phones, computers, power tools...
• Small household electrical appliance repair consultant
• Refurbishing technician

Exercise in companies specialising in the maintenance of consumer and multimedia electrical and electronic equipment, superstores or department stores specialising in consumer and multimedia electrical and electronic equipment, telephone or computer equipment sales outlets.

Access for people with disabilities

1st training session, we have no Quality indicators.