Vocational qualification in sales and advice in shops

Acquire the qualifications needed to sell and negotiate products or services face-to-face and contribute to the success and results of a store or sales outlet.

On completion of the course, the holder of this qualification will be able to:

- present the sales offer, manage and stock the store shelves in accordance with the rules governing layout and highlight promotional operations and new products.
- contribute to monitoring the stock in the store or sales outlet.
- constantly updating information on the products and services offered by the company.
- facilitating customer flow and remaining available to them if they need help.
- contributing to the presentation and upkeep of the shop, helping to put products on the shelves, ensuring that the shelves are kept in a saleable condition
- ensuring the physical management of products: receiving deliveries, tidying up, preparing customer orders, preparing items for sale.
- regularly updating their knowledge of the items sold.
- personalising the relationship with the customer and assisting them with their purchase.
- welcoming the customer, assessing their needs, informing them of the characteristics of the products, guiding them in their choice, giving advice on use and maintenance, r
- managing customer flow and adapting their actions according to the number of customers.
- helping to create and maintain a climate of trust, informing his/her line manager of changes in customer behaviour.
- taking care of customers picking up an order placed on the internet (click and collect), offering complementary items.

- providing a first level of after-sales service and collections.

Discovering the profession: professional environment, challenges, conditions of practice,expectations, positioning

Certificate of Skills 1: develop knowledge of products and contribute to the animation of the sales area

- Monitor the products and services offered by the brand
- Contribute to the maintenance and animation of the sales area
- Participate in the management of goods flows

Certificate of Skills 2: Selling and advising customers in-store
- Conducting a sales interview for products and services in-store
- Consolidating the sales act during the customer experience in-store

- Taking into account the objectives set to organise his/her sales day

Training for the validation tests for the Title

Validation tests for the Professional Title

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP13620, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Have a level V diploma or equivalent level of experience.

Have a faithful representation of the profession.

Project yourself positively in this sales and advice profession.

Be willing to accept prolonged "standing" stations.

12 people

• Fully classroom-based training

• Group lessons

• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning prior to entry into training.

Interviews, remediation with the educational referent and/or company referent during training.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Tests at the end of training (one-off assessment)

Course evaluations (ECF)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more skill blocks

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Contact us to register for a meeting.

The types of jobs available are as follows:

-Salesperson
-Expert salesperson
-Advisory salesperson
-Technical salesperson
-Sales consultant

Access for people with disabilities

- learning activities based as closely as possible on the conditions in which the profession is practised.

- a personalised pathway at the heart of a group learning system.

- validation throughout the support pathway based on and programmed according to each individual's progress.

- preparation for the final vocational placement test thanks to numerous vocational micro- or macro-simulations.

Success rate: 90%