The TP local IT technician (formerly TP IT support technician) has expanded, now covering a variety of areas, such as user support, incident management, IT infrastructure maintenance, as well as the management and security of digital equipment. This development is accompanied by an increase in skills, particularly in constantly evolving technical areas such as cyber security, but also in areas such as communication and user support in the face of technological change.
The impact of technological innovations, such as artificial intelligence (AI) and chatbots, is transforming the tasks of IT technicians, broadening their responsibilities to integrate these innovations into digital practices and support their adoption by users. In addition, taking account of disability and the challenges of responsible management of digital equipment are redefining approaches to maintenance and sustainability.
Provide user support
Manage a request or incident and monitor the fleet
Assist and support the user
Diagnose a technical incident or application
Commission digital equipment
Prepare and deploy digital equipment. equipment
Maintain and ensure the availability of digital equipment
Contribute to the security of digital equipment and its data
Intervene on infrastructure elements
Deploy and secure network equipment
Intervene on an Active Directory
.
Professional qualification from the Ministry of Labour
Level 4 (Baccalauréat, BP, BT)
Find out more about this qualification (RNCP40799, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.
Maximum total duration of 1,190 hours, including 210 hours in a company and 980 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.
All audiences
Interest in IT and personal use
Attracted to direct customer relations
Geographical mobility
8 people
Teaching method
Mixed training
Teaching methods
Group lessons
Combined face-to-face and distance learning
Services provided face-to-face and/or remotely
Classroom examination
Equipment
Equipped technical platforms
Room equipped with networked computer workstations
Plateforme Learning Management System
Unmarked room with video projector
Monitoring and individualisation
Positioning upstream of entry to training.
For beneficiaries with disabilities: possible adaptation of training and certification procedures, support by the TH referent.
Interviews the educational referent and/or the Continuing Education Advisor, division manager upstream of training.
In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.
Possibility of post-training support.
Taking into account the satisfaction of beneficiaries during and at the end of training.
Trainers experienced in individualised learning.
Trainers with 3 years' higher education and significant experience in adult education, professional speakers.
Tests at the end of the course (One-off assessment)
Professional portfolio
Interview with a professional jury
Possibility of validating one or more skill blocks
In-course assessments (ECF)
Professional project
.
Total price incl. VAT : 14700.00 € Hourly rate incl. VAT : 15.00
Hourly rate including VAT: €15.00 .
This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.
Positioning test by appointment. (ICO)
Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).
Present yourself with your identity card (CNI) and your carte vitale (INSEE number)
Interview by appointment. (RDVIP)
Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.
to 16 déc 2025 09h00 Greta - Village d'Entreprises - 1, rue Nicolas Copernic - Arles
to 15 jan 2026 09h00 Greta - Village d'Entreprises - 1, rue Nicolas Copernic - Arles
From 20 Feb 2026 to 26 Oct 2026.
From 20 Feb 2026 to 26 Oct 2026.
Cette formation bénéficie d'un financement spécifique de La Région Sud (places attribuées sous conditions). Nous contacter pour plus d'informations.
Cette formation bénéficie d'un financement spécifique de La Région Sud (places attribuées sous conditions). Nous contacter pour plus d'informations.
Local IT technician
IT maintenance technician
Deployment technician
Customer support technician
After-sales service technician (SAV)
Helpdesk technician
User assistance technician
Support technician
Access for people with disabilities
Accessible to people with disabilities .
School assets:
Equipped and dedicated room,
Room equipped with a video projector,
Individual PC made available by GRETA-CFA PROVENCE throughout the training course,
(1 CPU per trainee, + 1 laptop per trainee if required)
Fibre and Wifi internet connection,
Various teaching materials: Patch cabinets, switches, servers, central units to be dismantled, cables, connectors, specialist tools, etc...
Statistics specific to the Arles region for the IT Support Technician training course
Rate calculated on the basis of 7 learners - Previous session 2022-...2023
100% pass rate on 6 candidates sitting the exams
100% satisfaction rate on 6 learners completing their training
Overall rate of integration into employment: 33.3% at 6 months
Integration rate into the target profession: 33.3% at 6 months
Recommendation rate: 100% out of 7 people who responded to our satisfaction survey
Study continuation rate: 16.7% for level 5 TP TSSR
Interruption rate during training : 14.3% ( 1 candidate out of 7)
Rate of continuity up to the exam out of the number of candidates who started the training: 85.7%
Rate of return to employment for all training courses at GRETA-CFA PROVENCE: 67% (Statistics updated on the InserJeunes link below).
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