Local IT Technician vocational qualification (formerly TP IT Assistance Technician)

The TP local IT technician (formerly TP IT support technician) has expanded, now covering a variety of areas, such as user support, incident management, IT infrastructure maintenance, as well as the management and security of digital equipment. This development is accompanied by an increase in skills, particularly in constantly evolving technical areas such as cyber security, but also in areas such as communication and user support in the face of technological change.

The impact of technological innovations, such as artificial intelligence (AI) and chatbots, is transforming the tasks of IT technicians, broadening their responsibilities to integrate these innovations into digital practices and support their adoption by users. In addition, taking account of disability and the challenges of responsible management of digital equipment are redefining approaches to maintenance and sustainability.

Provide user support

• Manage a request or incident and monitor the fleet
• Assist and support the user
• Diagnose a technical incident or application

Commission digital equipment

• Prepare and deploy digital equipment. equipment
• Maintain and ensure the availability of digital equipment
• Contribute to the security of digital equipment and its data

Intervene on infrastructure elements

• Deploy and secure network equipment
• Intervene on an Active Directory

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP40799, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

• Interest in IT and personal use
• Attracted to direct customer relations
• Geographical mobility

8 people

• Mixed training

• Group lessons
• Combined face-to-face and distance learning
• Services provided face-to-face and/or remotely
• Classroom examination

• Equipped technical platforms
• Room equipped with networked computer workstations
• Plateforme Learning Management System
• Unmarked room with video projector

Positioning upstream of entry to training.

For beneficiaries with disabilities: possible adaptation of training and certification procedures, support by the TH referent.

Interviews the educational referent and/or the Continuing Education Advisor, division manager upstream of training.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Possibility of post-training support.

Taking into account the satisfaction of beneficiaries during and at the end of training.

Trainers experienced in individualised learning.

Trainers with 3 years' higher education and significant experience in adult education, professional speakers.

Tests at the end of the course (One-off assessment)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more skill blocks

In-course assessments (ECF)

Professional project

Positioning test by appointment. (ICO)

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Present yourself with your identity card (CNI) and your carte vitale (INSEE number)

Interview by appointment. (RDVIP)

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

• Local IT technician
• IT maintenance technician
• Deployment technician
• Customer support technician
• After-sales service technician (SAV)
• Helpdesk technician
• User assistance technician
• Support technician

Access for people with disabilities

School assets:

• Equipped and dedicated room,
• Room equipped with a video projector,
• Individual PC made available by GRETA-CFA PROVENCE throughout the training course,
• (1 CPU per trainee, + 1 laptop per trainee if required)
• Fibre and Wifi internet connection,

• Various teaching materials: Patch cabinets, switches, servers, central units to be dismantled, cables, connectors, specialist tools, etc...

Statistics specific to the Arles region for the IT Support Technician training course

Rate calculated on the basis of 7 learners - Previous session 2022-...2023

• 100% pass rate on 6 candidates sitting the exams
• 100% satisfaction rate on 6 learners completing their training
• Overall rate of integration into employment: 33.3% at 6 months
• Integration rate into the target profession: 33.3% at 6 months
• Recommendation rate: 100% out of 7 people who responded to our satisfaction survey
• Study continuation rate: 16.7% for level 5 TP TSSR
  
• Interruption rate during training : 14.3% ( 1 candidate out of 7)
• Rate of continuity up to the exam out of the number of candidates who started the training: 85.7%

Rate of return to employment for all training courses at GRETA-CFA PROVENCE: 67% (Statistics updated on the InserJeunes link below).

Link to the InserJeunes website:

cliquez ici

Our indicators can be viewed at: cliquez ici