Local IT Technician vocational qualification (formerly TP IT Assistance Technician)

The TP local IT technician (formerly TP IT support technician) has expanded, now covering a variety of areas, such as user support, incident management, IT infrastructure maintenance, as well as the management and security of digital equipment. This development is accompanied by an increase in skills, particularly in constantly evolving technical areas such as cyber security, but also in areas such as communication, and supporting users in the face of technological change.

The training course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote practical and progressive learning.

BC01 - Providing user support

• Managing a request or incident and monitoring the equipment fleet
• Assisting and supporting users
• Diagnosing a technical or application-related incident

BC02 - Commissioning digital equipment

• Prepare and deploy digital equipment
• Maintain and ensure the availability of digital equipment
• Contribute to the security of digital equipment and its data

BC03 - Work on infrastructure components

• Deploy and secure network equipment
• Work on an Active Directory

Throughout the course, students receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

A work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP40799, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

• Interest in IT and personal use
• Attracted to direct customer relations
• Geographical mobility

8 people

• Mixed training

• Group lessons
• Combined face-to-face and distance learning
• Services provided face-to-face and/or remotely
• Classroom examination

• Equipped technical platforms
• Room equipped with networked computer workstations
• Plateforme Learning Management System
• Unmarked room with video projector

Positioning upstream of entry to training.

For beneficiaries with disabilities: possible adaptation of training and certification procedures, support by the TH referent.

Interviews the educational referent and/or the Continuing Education Advisor, division manager upstream of training.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Possibility of post-training support.

Taking into account the satisfaction of beneficiaries during and at the end of training.

Trainers experienced in individualised learning.

Trainers with 3 years' higher education and significant experience in adult education, professional speakers.

For this professional qualification, ongoing assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member examination panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination panel validates all or part of the Professional Qualification. In the event of partial validation, the professional competence certificates (CCP) (or competence modules) obtained are valid for a period of five years.

The candidate may subsequently complete the missing modules to obtain the Professional Qualification in its entirety.

Positioning test by appointment. (ICO)

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Present yourself with your identity card (CNI) and your carte vitale (INSEE number)

Interview by appointment. (RDVIP)

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Access the following roles:

• Local IT technician
• IT maintenance technician
• Deployment technician
• Customer support technician
• After-sales service technician (After-Sales Service)
• Helpdesk Technician
• User Support Technician
• Support Technician

Work in private sector companies, government departments or digital services companies (ESNs), either on-site or in a service centre.

Holders of this professional qualification may progress to a role as an IT asset manager, systems administrator or network specialist.

They may also choose to continue their studies with a Level 5 qualification, such as a Higher Technician’s Diploma in Systems and Networks or a BTS (CIEL or SIO).

Access for people with disabilities

The centre’s strengths:

• A fully equipped, dedicated room,
• A room equipped with a video projector,
• An individual computer provided by GRETA-CFA PROVENCE for the duration of the training course,
• (1 computer per trainee, plus 1 laptop per trainee if required)
• Fibre-optic and Wi-Fi internet connection,

• A wide range of teaching materials: patch panels, switches, servers, CPUs for dismantling, cables, connectors, specialist tools, etc.

Statistics specific to the Arles region on the IT Support Technician training course

Rate calculated on the basis of 22 trainees - Previous session: 2022–2023 / 2023–2024 / 2024–2025

• 100 per cent pass rate out of 21 candidates who sat the exams
• 100% satisfaction rate amongst 21 learners who completed their training
• Overall employment placement rate: 41 per cent at 6 months
• Employment rate in the targeted profession: 41 per cent at 6 months
• Recommendation rate: 100 per cent out of 21 people who responded to our satisfaction survey
• Rate of progression to further study: 54.5% for Level 5 TSSR practical training
  
• Drop-out rate during the course: 4.5% (1 candidate out of 22)
• Continuation rate up to the exam, based on the number of candidates who started the course: 95.5%

Return-to-work rate across all GRETA-CFA PROVENCE courses: 70% (Statistics updated via the InserJeunes link below).

Link to the InserJeunes website:

cliquez ici

Our indicators can be viewed on the website: cliquez ici