Local IT Technician vocational qualification (formerly TP IT Assistance Technician)

The TP local IT technician (formerly TP IT support technician) has expanded, now covering a variety of areas, such as user support, incident management, IT infrastructure maintenance, as well as the management and security of digital equipment. This development is accompanied by an increase in skills, particularly in constantly evolving technical areas such as cyber security, but also in areas such as communication and user support in the face of technological change.

The impact of technological innovations, such as artificial intelligence (AI) and chatbots, is transforming the tasks of IT technicians, broadening their responsibilities to integrate these innovations into digital practices and support their adoption by users. In addition, taking account of disability and the challenges of responsible management of digital equipment are redefining approaches to maintenance and sustainability.

Provide user support

• Manage a request or incident and monitor the fleet
• Assist and support the user
• Diagnose a technical incident or application

Commission digital equipment

• Prepare and deploy digital equipment. equipment
• Maintain and ensure the availability of digital equipment
• Contribute to the security of digital equipment and its data

Intervene on infrastructure elements

• Deploy and secure network equipment
• Intervene on an Active Directory

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP40799, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

• Interest in IT and personal use
• Attracted to direct customer relations
• Geographical mobility

12 people

• Fully classroom-based training

• Group lessons
• Classroom examination

• Equipped technical platforms

Positioning upstream of training entry.

Taking account of beneficiary satisfaction during and at the end of training.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Interview with a professional jury

In-course evaluations (ECF)

Register for the information meeting by logging on to the Pôle Emploi website or by contacting GRETA CFA Provence

Positioning test and interview at the information meeting

Must present the prescription form (Mission locale, Pôle emploi... ).

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

• to 23 sep 2025 08h30
         Lycée Vauvenargues - 60 Boulevard Carnot - Aix-en-Provence
• to 02 oct 2025 08h30
         Lycée Vauvenargues - 60 Boulevard Carnot - Aix-en-Provence

Contact us to register for a meeting.

• Local IT technician
• IT maintenance technician
• Deployment technician
• Customer support technician
• After-sales service technician (SAV)
• Helpdesk technician
• User assistance technician
• Support technician

Access for people with disabilities

Transport

Access by train:

Nearby SNCF train station - Aix-en-Provence TGV station + regular shuttles to the bus station.

Access by road:

A7 motorway, towards Aix exit N°29

A8 motorway, towards Aix exit N°30