Local IT Technician vocational qualification (formerly TP IT Assistance Technician)

The TP local IT technician (formerly TP IT support technician) has expanded, now covering a variety of areas, such as user support, incident management, IT infrastructure maintenance, as well as the management and security of digital equipment. This development is accompanied by an increase in skills, particularly in constantly evolving technical areas such as cyber security, but also in areas such as communication, and supporting users in the face of technological change.

The training course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote practical and progressive learning.

BC01 - Providing user support

• Managing a request or incident and monitoring the equipment fleet
• Assisting and supporting users
• Diagnosing a technical or application-related incident

BC02 - Commissioning digital equipment

• Prepare and deploy digital equipment
• Maintain and ensure the availability of digital equipment
• Contribute to the security of digital equipment and its data

BC03 - Work on infrastructure components

• Deploy and secure network equipment
• Work on an Active Directory

Throughout the course, students receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

A work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP40799, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

• Interest in IT and personal use
• Attracted to direct customer relations
• Geographical mobility

10 people

• Fully classroom-based training

• Group lessons
• Classroom examination

• Equipped technical platforms

Positioning upstream of training entry.

Taking account of beneficiary satisfaction during and at the end of training.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

For this professional qualification, ongoing assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member examination panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination panel validates all or part of the Professional Qualification. In the event of partial validation, the professional competence certificates (CCP) (or competence modules) obtained are valid for a period of five years.

The candidate may subsequently complete the missing modules to obtain the Professional Qualification in its entirety.

Register for the information meeting by logging on to the Pôle Emploi website or by contacting GRETA CFA Provence

Positioning test and interview at the information meeting

MANDATORY attendance with the prescription form (Mission locale, Pôle emploi... ) and CV

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Contact us to register for a meeting.

Access the following roles:

• Local IT technician
• IT maintenance technician
• Deployment technician
• Customer support technician
• After-sales service technician (After-Sales Service)
• Helpdesk Technician
• User Support Technician
• Support Technician

Work in private sector companies, government departments or digital services companies (ESNs), either on-site or in a service centre.

Holders of this professional qualification may progress to a role as an IT asset manager, systems administrator or network specialist.

They may also choose to continue their studies with a Level 5 qualification, such as a Higher Technician’s Diploma in Systems and Networks or a BTS (CIEL or SIO).

Access for people with disabilities

Transport

Access by train:

Nearby SNCF train station - Aix-en-Provence TGV station + regular shuttles to the bus station.

Access by road:

A7 motorway, towards Aix exit N°29

A8 motorway, towards Aix exit N°30