IT Support Technician vocational qualification

Please note: from September 2025, this course will be renamed the Local IT Technician vocational qualification.
To view the information sheet and register for a forthcoming session: cliquez ici

The IT support technician installs, configures and troubleshoots fixed or mobile computer workstations, as well as their peripherals, in order to adapt the workstation to users' needs.

He/she assists users on site, in a network environment, to ensure that their workstations function correctly.

He/she works alone, at the request of the user, his/her manager or the service centre. He/she works autonomously while respecting the customer's request and reporting according to predefined procedures.

Finally, the technician practices permanent technical monitoring.

• Certificate of professional skills 1. Commissioning digital equipment
  - Install a system or deploy a master on a client workstation.
  - Work on the hardware components of digital equipment.
  - Update, configure and personalise digital equipment.
  - Contribute to the security of digital equipment and its data.
• Certificate of professional skills 2. Work on infrastructure components
  - Work on network equipment.
  - Work on an Active Directory-type network directory.
  - Install and configure a network service for a very small business or an individual.
• Certificate of professional skills 3.Assist or troubleshoot customers or users
  - Provide technical support in a commercial context.
  - Handle an incident in a service centre and monitor the fleet.
  - Assist users in an office environment or on their digital equipment.
  - Diagnose and resolve a digital malfunction

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP37681, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Interest in the IT field and personal use of this equipment.
Attracted to direct customer relations.
Geographical mobility.

8 people

• Fully classroom-based training

• Group lessons

• Room equipped with networked computer workstations

Positioning upstream of training entry.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Professional file

• IT support technician
• IT maintenance technician
• Deployment technician
• Customer support technician
• After-sales service technician
• Helpdesk technician
• User support technician
• Support technician

Access for people with disabilities

Success rate:80%