IT Support Technician vocational qualification

The computer support technician installs, configures and troubleshoots fixed or mobile computer workstations, as well as their peripherals, in order to adapt the workstation to the needs of the user.

He/she assists the user on site, in a network environment, in order to ensure that his/her workstation functions correctly.

He/she intervenes alone, at the request of the user, his/her manager or the service centre. He/she works autonomously while respecting the customer's request and reporting according to predefined procedures.

Finally, the technician practices permanent technical monitoring.

• Certificate of professional skills 1. Commissioning digital equipment
  - Install a system or deploy a master on a client workstation.
  - Work on the hardware components of digital equipment.
  - Update, configure and personalise digital equipment.
  - Contribute to the security of digital equipment and its data.
• Certificate of professional skills 2. Work on infrastructure components
  - Work on network equipment.
  - Work on an Active Directory-type network directory.
  - Install and configure a network service for a very small business or an individual.
• Certificate of professional skills 3.Assist or troubleshoot customers or users
  - Provide technical support in a commercial context.
  - Handle an incident in a service centre and monitor the fleet.
  - Assist users in an office environment or on their digital equipment.
  - Diagnose and resolve a digital malfunction

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP37681, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Interest in the IT field and personal use of this equipment.
Attracted to direct customer relations.
Geographical mobility.

12 people

• Fully classroom-based training

• Personalised course

• Room equipped with networked computer workstations

Positioning prior to entry to training.

Motivational interviews and selection test with teaching teams.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the GRETA-CFA's TH referent.

Trainers with 3 years' higher education and significant experience in adult education, professional lecturers.

Trainers experienced in the individualisation of learning.

Tests at the end of training (One-off assessment)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more skill blocks

In-course assessments (ECF)

Positioning test and Interview during group information.

Show up with your identity card (CNI), Vitale card and up-to-date CV with a covering letter.

• to 06 jun 2025 09h00
         Lycée Alphonse Daudet - Boulevard Jules Ferry - Tarascon

• IT support technician
• IT maintenance technician
• Deployment technician
• Customer support technician
• After-sales service technician
• Helpdesk technician
• User support technician
• Support technician

Access for people with disabilities

GRETA's plusses at academic level

GRETA's plusses at GRETA level

School assets:

• Equipped and dedicated room,
• Room equipped with a video projector,
• Individual PC made available by GRETA-CFA PROVENCE throughout the training course,
• (1 CPU per trainee, + 1 laptop per trainee if required)
• Fibre and Wifi internet connection,

• Various teaching equipment: Patch cabinets, switches, servers, central units to be dismantled, cables, connectors, specialised tools, etc...

Statistics specific to the Martégal territory on the IT Assistance Technician training

• First action carried out during training. End on 06/09/2024

Return to employment rate for all GRETA-CFA PROVENCE training courses combined: 67% (Statistics updated on InserJeunes link below).

Link to InserJeunes website:

cliquez ici

Our indicators can be viewed at: cliquez ici

1st training session, we do not have Quality indicators