IT Support Technician vocational qualification

Please note: from September 2025, this course will be renamed the Local IT Technician vocational qualification.
To view the information sheet and register for a forthcoming session: cliquez ici

The IT support technician installs, configures and troubleshoots fixed or mobile computer workstations, as well as their peripherals, in order to adapt the workstation to users' needs.

He/she assists users on site, in a network environment, to ensure that their workstations function correctly.

He/she works alone, at the request of the user, his/her manager or the service centre. He/she works autonomously while respecting the customer's request and reporting according to predefined procedures.

Finally, the technician practices permanent technical monitoring.

• Certificate of professional skills 1. Commissioning digital equipment
  - Install a system or deploy a master on a client workstation.
  - Work on the hardware components of digital equipment.
  - Update, configure and personalise digital equipment.
  - Contribute to the security of digital equipment and its data.
• Certificate of professional skills 2. Work on infrastructure components
  - Work on network equipment.
  - Work on an Active Directory-type network directory.
  - Install and configure a network service for a very small business or an individual.
• Certificate of professional skills 3.Assist or troubleshoot customers or users
  - Provide technical support in a commercial context.
  - Handle an incident in a service centre and monitor the fleet.
  - Assist users in an office environment or on their digital equipment.
  - Diagnose and resolve a digital malfunction

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP37681, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Interest in the IT field and personal use of this equipment.
Attracted to direct customer relations.
Geographical mobility.

12 people

• Mixed training

• Combined face-to-face and distance learning
• Services provided face-to-face and/or remotely

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.

Motivational interviews and selection test with teaching teams.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support by the GRETA-CFA TH referent.

Trainers with 3 years' higher education and significant experience in adult education, professional lecturers.

Trainers experienced in the individualisation of learning.

Tests at the end of training (One-off assessment)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more skill blocks

In-course assessments (ECF)

Positioning test and Interview during group information.

Show up with your identity card (CNI), Vitale card and up-to-date CV with a covering letter.

• IT support technician
• IT maintenance technician
• Deployment technician
• Customer support technician
• After-sales service technician
• Helpdesk technician
• User support technician
• Support technician

Access for people with disabilities

Transport

School assets:

• Equipped, dedicated room,
• Room equipped with a video projector,
• Individual PC made available by GRETA-CFA PROVENCE throughout the training course,
• (1 CPU per trainee, + 1 laptop per trainee if required)
• Fibre and Wifi internet connection,

• Various teaching materials: Patch cabinets, switches, servers, central units to be dismantled, cables, connectors, specialised tools, etc...

Statistics specific to the Martégal territory on the IT Assistance Technician training

• First action carried out during training. End on 06/09/2024

Return to employment rate for all GRETA-CFA PROVENCE training courses combined: 67% (Statistics updated on the InserJeunes link below).

Link to the InserJeunes website:

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Our indicators can be consulted on the website : cliquez ici

1st training session, we do not have Quality indicators.