IT Support Technician vocational qualification

Please note: from September 2025, this course will be renamed the Local IT Technician vocational qualification.
To view the information sheet and register for a forthcoming session: cliquez ici

The IT support technician installs, configures and troubleshoots fixed or mobile computer workstations, as well as their peripherals, in order to adapt the workstation to users' needs.

He/she assists users on site, in a network environment, to ensure that their workstations function correctly.

He/she works alone, at the request of the user, his/her manager or the service centre. He/she works autonomously while respecting the customer's request and reporting according to predefined procedures.

Finally, the technician practices permanent technical monitoring.

• Certificate of professional skills 1. Commissioning digital equipment
  - Install a system or deploy a master on a client workstation.
  - Work on the hardware components of digital equipment.
  - Update, configure and personalise digital equipment.
  - Contribute to the security of digital equipment and its data.
• Certificate of professional skills 2. Work on infrastructure components
  - Work on network equipment.
  - Work on an Active Directory-type network directory.
  - Install and configure a network service for a very small business or an individual.
• Certificate of professional skills 3.Assist or troubleshoot customers or users
  - Provide technical support in a commercial context.
  - Handle an incident in a service centre and monitor the fleet.
  - Assist users in an office environment or on their digital equipment.
  - Diagnose and resolve a digital malfunction

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP37681, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Interest in the IT field and personal use of this equipment.
Attracted to direct customer relations.
Geographical mobility.

12 people

• Fully classroom-based training

• Personalised course
• In-company on-the-job training
• Group lessons

• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.
Equivalences and gateways, please consult us: accueil@greta-cfa-84.fr

For beneficiaries with disabilities: examination of possible adaptations (reception, training and certification arrangements, compensation arrangements): contact: referent.handicap@greta-cfa-84.fr

Interviews, remediation with the educational referent and/or company referent during training.

Beneficiary satisfaction is taken into account during and at the end of training.

Possibility of post-training support.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Tests at the end of the training (One-off assessment)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more blocks of skills

In the event of partial validation of the certification, the period of validity of the modules obtained is : 5 years

Participation in a group information session: present yourself with an updated CV

Positioning test and interview by appointment: accueil@greta-cfa-84.fr

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Pre-registration link: cliquez ici

Contact us to register for a meeting
accueil@greta-cfa-84.fr

• IT support technician
• IT maintenance technician
• Deployment technician
• Customer support technician
• After-sales service technician
• Helpdesk technician
• User support technician
• Support technician

Access for people with disabilities

• • Number of learners * : 157
  • Satisfaction rate * : 82%
    
    
  • Examination pass rate * : 91%
    
    
  Integration rate on completion of training * : %
  
  
  • Study continuation rate * : 35%
    
    
  • Break-up rate *: 18%
    
    
  • Drop-out rate *: 1%

  
  (Rate calculated on leavers from the course)

  * Reference period 01/09/2022 to 30/07/2023, calculated on the number of responses obtained

• Openings : IT Contract Manager, Microcomputer Asset Manager, IT Assistant Technician
  
  
• Course continuation: BTS Digital System, TP Higher Technician Systems and Networks
  
  
• Successful course:
  • New training

• Added value:
  

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