IT Support Technician vocational qualification

The computer support technician installs, configures and troubleshoots fixed or mobile computer workstations, as well as their peripherals, in order to adapt the workstation to the needs of the user.

He/she assists the user on site, in a network environment, in order to ensure that his/her workstation functions correctly.

He/she intervenes alone, at the request of the user, his/her manager or the service centre. He/she works autonomously while respecting the customer's request and reporting according to predefined procedures.

Finally, the technician practices permanent technical monitoring.

• Certificate of professional skills 1. Commissioning digital equipment
  - Install a system or deploy a master on a client workstation.
  - Work on the hardware components of digital equipment.
  - Update, configure and personalise digital equipment.
  - Contribute to the security of digital equipment and its data.
• Certificate of professional skills 2. Work on infrastructure components
  - Work on network equipment.
  - Work on an Active Directory-type network directory.
  - Install and configure a network service for a very small business or an individual.
• Certificate of professional skills 3.Assist or troubleshoot customers or users
  - Provide technical support in a commercial context.
  - Handle an incident in a service centre and monitor the fleet.
  - Assist users in an office environment or on their digital equipment.
  - Diagnose and resolve a digital malfunction

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP37681, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Interest in the IT field and personal use of this equipment.
Attracted to direct customer relations.
Geographical mobility.

8 people

• Mixed training

• Group lessons
• Combined face-to-face and distance learning
• Services provided face-to-face and/or remotely

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of training entry.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA's TH referent.

Interviews with the educational referent and/or the continuing education advisor, head of centre upstream of training.

Trainers experienced in individualised learning.

Trainers with 3 years' higher education and significant experience in adult education, professional speakers.

Tests at the end of the course (one-off assessment)

Professional portfolio

Interview with a professional panel

Possibility of validating one or more skill blocks

Positioning test by appointment. (ICO)

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Present yourself with your identity card (CNI) and your carte vitale (INSEE number)

Interview by appointment. (RDVIP)

• IT support technician
• IT maintenance technician
• Deployment technician
• Customer support technician
• After-sales service technician
• Helpdesk technician
• User support technician
• Support technician

Access for people with disabilities

School assets:

• Equipped and dedicated room,
• Room equipped with a video projector,
• Individual PC made available by GRETA-CFA PROVENCE throughout the training course,
• (1 CPU per trainee, + 1 laptop per trainee if required)
• Fibre and Wifi internet connection,

• Various teaching materials: Patch cabinets, switches, servers, central units to be dismantled, cables, connectors, specialist tools, etc...

Statistics specific to the Arles region for the IT Support Technician training course

Rate calculated on the basis of 7 learners - Previous session 2022-...2023

• 100% pass rate on 6 candidates sitting the exams
• 100% satisfaction rate on 6 learners completing their training
• Overall rate of integration into employment: 33.3% at 6 months
• Integration rate into the target profession: 33.3% at 6 months
• Recommendation rate: 100% out of 7 people who responded to our satisfaction survey
• Study continuation rate: 16.7% for level 5 TP TSSR
  
• Interruption rate during training : 14.3% ( 1 candidate out of 7)
• Rate of continuity up to the exam out of the number of candidates who started the training: 85.7%

Rate of return to employment for all training courses at GRETA-CFA PROVENCE: 67% (Statistics updated on the InserJeunes link below).

Link to the InserJeunes website:

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Our indicators can be consulted on the website : cliquez ici