IT Support Technician vocational qualification

The computer support technician installs, configures and troubleshoots fixed or mobile computer workstations, as well as their peripherals, in order to adapt the workstation to the needs of the user.

He/she assists the user on site, in a network environment, in order to ensure that his/her workstation functions correctly.

He/she intervenes alone, at the request of the user, his/her manager or the service centre. He/she works autonomously while respecting the customer's request and reporting according to predefined procedures.

Finally, the technician practices permanent technical monitoring.

• Certificate of professional skills 1. Commissioning digital equipment
  - Install a system or deploy a master on a client workstation.
  - Work on the hardware components of digital equipment.
  - Update, configure and personalise digital equipment.
  - Contribute to the security of digital equipment and its data.
• Certificate of professional skills 2. Work on infrastructure components
  - Work on network equipment.
  - Work on an Active Directory-type network directory.
  - Install and configure a network service for a very small business or an individual.
• Certificate of professional skills 3.Assist or troubleshoot customers or users
  - Provide technical support in a commercial context.
  - Handle an incident in a service centre and monitor the fleet.
  - Assist users in an office environment or on their digital equipment.
  - Diagnose and resolve a digital malfunction

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP37681, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Interest in the IT field and personal use of this equipment.
Attracted to direct customer relations.
Geographical mobility.

10 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms

Positioning upstream of training entry.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Tests at the end of the course (one-off assessment)

Professional portfolio

Interview with a professional panel

Possibility of validating one or more skill blocks

Register for the information meeting by logging on to the Pôle Emploi website or by contacting GRETA CFA Provence

Positioning test and interview at the information meeting

Must present the prescription form (Mission locale, Pôle emploi... ).

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

• IT support technician
• IT maintenance technician
• Deployment technician
• Customer support technician
• After-sales service technician
• Helpdesk technician
• User support technician
• Support technician

Access for people with disabilities

Transport

Access by train:

Nearby SNCF train station - Aix-en-Provence TGV station + regular shuttles to the bus station.

Access by road:

A7 motorway, towards Aix exit N°29

A8 motorway, towards Aix exit N°30

• Success rate: 92% out of 10 people who sat the exam
• Satisfaction rate: 100% out of 10 people who responded to our satisfaction survey
• Overall rate of integration into employment: 40% on completion of training, assessment 6 months on
• Recommendation raten : 90% out of 10 people who responded to our satisfaction survey
• Study continuation rate: 0%, 6-month assessment in progress
• Interruption rate during training: 16%

Added value of the establishment:Access at preferential rate to group catering

Our indicators can be consulted on the website : cliquez ici