Professional title: Assistant Secretary

On completion of the course, the holder of this qualification will be able to provide administrative and logistical support to a line manager or a team, ensure the coordination and organisation of information, carry out the administrative monitoring of commercial functions or handle routine administrative files, participate in the administrative monitoring of staff by preparing and updating files, designing and distributing summary and/or communication documents.

He/she will be able to contribute independently to the management of specific files.

As the first point of contact for employees, but also for partners outside the company, he/she will contribute to the quality of the structure's communication. He/she will be able to assist teams by managing the reception of visitors and multi-channel contact flows.He/she will be able to respond to simple requests from an English-speaking interlocutor.

Within a sales department, he/she will be able to process customer orders or purchase requests and supplies, provide the interface between the company and its interlocutors, respond to requests for information and handle routine complaints, reconciling the satisfaction of the interlocutor and the interests of the company.

They will have acquired the ability to adapt to a wide variety of requests, which they will deal with efficiently by organising their time and using digital tools.

As Assistant Secretaries, they will be able to apply their skills in all types of organisations, whether private, public or associative.

Certificate of professional skills 1: assisting a team in communicating information and organising activities
Producing routine professional documents
Communicating information in writing
Ensuring the traceability and retention of information
Welcoming a visitor and passing on information orally
Planning and organising team activities

Certificate of professional skills 2:
Assuring the administration of purchases and sales
Responding to customer requests for information and dealing with routine complaints
Preparing and updating tables monitoring commercial activity
Provide day-to-day administrative support for staff

Transversal skills

Organise work environment and activities
Ensure technological and information watch
Adapt to a variety of situations and contacts

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP36804, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Total maximum duration of 1,422 hours, of which 889 hours in a company and 533 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Year 11, 12 or equivalent

.

Teaching method

• Fully classroom-based training

Teaching methods

• Personalised course
• Group lessons

Equipment

• Unmarked room with video projector

Monitoring and individualisation

For beneficiaries with disabilities: possible adaptation of training and certification procedures, support by the GRETA-CFA's TH referent.

EN-certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers

Possibility of validating one or more skill blocks

Hourly rate incl. VAT: €12.00
. This price is indicative and non-contractual. Depending on your status, this training can be fully financed. Contact us.

Pre-enrolment form to be collected from GRETA-CFA

Positioning test and interview by appointment.

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

On completion of the course, you will be able to access the following jobs: secretary, administrative secretary, multi-skilled secretary, general secretary, administrative assistant, team assistant, company assistant.

You will be able to work in all types of companies, private, public establishments, associations and in all sectors of activity.
In large companies, the activity is centred on the specific features of the department in which it is carried out. In an SME or VSE, greater versatility is required.

Access for people with disabilities

Accessible to people with disabilities
.

- learning activities based as closely as possible on the conditions of professional practice.
- a personalised pathway at the heart of a group learning system.
- validation throughout the support pathway based on and programmed according to the progress made by each individual.
- preparation for the final professional simulation test thanks to numerous professional micro or macro simulations.

- Success rate in 2024: 100%

- Satisfaction rate: 88%

- Rate of integration: 75%

- Rate of integration into the target profession: 75%

- Recommendation rate: 80%

- Rate of further study: 75%

- Rate of interruption during training: 0%

- Rate of termination of apprenticeship contracts signed: 50%

.