Professional qualification in Tourism Establishment Management (TP RET)

The tourism accommodation manager is responsible for the overall management of a tourist accommodation site, whilst ensuring that quality, profitability and customer satisfaction objectives are met.

Upon completion of the training, the candidate will be able to carry out the following tasks:

- ensure that services are delivered, and that they meet the required standards of quality and appeal, whilst upholding the promise made to the customer and the establishment’s CSR policy.

- supervise teams and optimise the financial and quality performance of the various departments.

- ensure the safety of guests, staff and property, and implement risk prevention measures within the establishment. 

- Manage permanent, seasonal or temporary staff in accordance with legal and contractual requirements.

- Lead teams to create a dynamic working environment, engage staff and build loyalty by promoting skills development and collective performance. 

- Develop the marketing strategy for the establishment and oversee the implementation of initiatives aimed at optimising occupancy rates or revenue, increasing upselling and enhancing the establishment’s reputation. 

- Help promote the establishment using communication tools, including digital ones, by engaging with the local network and safeguarding the establishment’s reputation on social media.

- Manage budgets; monitor expenses, occupancy rates and accommodation sales on a day-to-day basis, as well as revenue from ancillary sales; prepare data for dashboards; analyse results and key performance indicators; and implement corrective actions.

The course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical application and assessment sessions to promote hands-on, progressive learning.

RNCP42020BC01 – Leading, managing and optimising the services of a tourism establishment with a focus on quality and sustainable development

- Leading and managing the accommodation department, optimising its operations
- Leading and managing the reception department, optimising its operations
- Leading and managing the housekeeping and maintenance department, optimising its operations
- Leading and managing the catering and bar department, optimising its operations
- Lead and manage the entertainment department, optimise its operations and develop local ties

RNCP42020BC02 - Manage teams and organise human resources within a tourism establishment

- Recruit and induct staff in French and English
- Oversee the establishment’s management policy and develop the individual and collective performance of teams
- Carry out the administrative management of human resources

RNCP42020BC03 - Optimise sales and ancillary services at a tourism establishment using a multi-channel approach

- Develop and optimise the marketing of offers
- Promote a tourist establishment and its offers in French and English

RNCP42020BC04 - Manage the operational running of a tourist establishment and plan its investments

- Manage the operating budget and ensure profitability
- Plan investments and their financing as part of a sustainable development approach

Throughout the course, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning experience to each individual’s needs.

The work placement also enables students to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, industry-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Professional qualification from the Ministry of Labour Level 6

Further information on this qualification (RNCP42020, exact title of the qualification, name of the awarding body, date of registration of the certification) by clicking here.

Total maximum duration of 110 hours, including 425 hours in a company and 585 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Contact us

12 people

Teaching method

• Mixed training

Teaching methods

The training takes place in person at the centre, which provides the ideal setting for building group dynamics, encouraging interactive discussions between trainees and making use of professional equipment.

Equipment

• Resource centre
• Room equipped with networked computer workstations
• Plateforme Learning Management System
• Unmarked room with video projector

Monitoring and individualisation

Positioning prior to entry into training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account beneficiary satisfaction during and at the end of training.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

National Education certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Evaluation experts in the observation and analysis of results (mastery of skills).

For this professional qualification, in-training assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination board validates all or part of the Professional Qualification. In the event of partial validation, the certificates of professional competence (CCP) (or competence blocks) obtained are valid for a period of 5 years.

The candidate may subsequently complete the missing blocks to obtain the Professional Qualification in its entirety.

Total price incl. VAT : 8775.00 €
Hourly rate incl. VAT : 15.00 Hourly rate including VAT: €15.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Contact us to register for a meeting.

Working for companies in the following sectors:

• holiday villages and club hotels;
• outdoor hotels;
• tourist residences;
• hotels;
• youth hostels and hotels;
• b&B villages ;
• collective accommodation;
• holiday centres;
• mountain refuges;
• sea and river cruise ships;
• senior residences;

Access to the following professions:

• manager of a tourist accommodation structure;
• operator of a tourist accommodation structure;
• manager of a tourist accommodation structure;
• manager of a tourist accommodation structure ;
• manager of tourist accommodation;
• manager of holiday village;
• manager of holiday club/hotel club;
• manager of tourist residence
• manager of campsite ;
• director of hôtellerie de plein air;
• director of parc résidentiel de loisirs;
• director of hôtel / d'hôtel-restaurant;
• director of auberge de jeunesse;
• director of hostel;
• director of village de gîtes ;
• group accommodation manager;
• holiday centre manager;
• mountain refuge keeper/manager;
• hotel manager of senior residence;
• assistant manager of tourist establishment.

Access for people with disabilities

Accessible to people with disabilities
. the establishment is accessible to the disabled (ground-floor rooms and lifts)

Catering

A canteen and the hostel cafeteria are available to trainees. We also have 3 application restaurants.

Transport

The Lycée Paul AUGIER is located 50 metres from Nice Saint Augustin railway station and is served by tram lines 2 and 3, bus and interurban bus (

Success rate: 83% (total validation) out of 6 people who took the exam

Satisfaction rate: 100% out of 6 people who responded to our satisfaction survey

Overall rate of integration into employment: 100%

Interruption rate during training: XX%

Added value of the establishment: Training provided within the Lycée d'excellence Jeanne et paul Augier, teaching staff from the professional world, all experts in their fields

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