Professional qualification: Receptionist in hotels and open-air hotels

To bring together the skills and knowledge required to receive and welcome customers:
- welcoming customers to the reception service (in French and English)
- advising customers on how best to organise their stay
- promoting, communicating and selling the establishment's services
- processing booking requests for all hotel services (in French and English)
- managing and implementing customer arrival and departure operations
- closing the reception service's activity
- transmitting and updating information relating to the reception service's activity

This course is divided into two blocks of skills:

BC01 - Carrying out operations relating to customer stays

Welcoming, informing and advising customers
Processing reservation requests for hotel services
Carrying out operations for arrivals, check-in and check-out

BC02 - Assuring operations relating to monitoring the activity of the tourist establishment

Monitoring daily activity
Contributing to sales development
Contributing to monitoring the e-reputation

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP38870, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 525 hours, including 245 hours on the job.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Be motivated by this job, have a good image of it, be aware of and accept the conditions under which it is carried out and the responsibilities involved: staggered working hours, pressure management, periods of overactivity, prolonged standing, etc.)

Have a fairly good level of written and spoken English, a good level of written and spoken French, have a perfect command of basic mathematical operations (arithmetic, proportionality, ratios, simple equations).
If possible, experience of working in a hotel or customer reception area

.

12 people

Teaching method

• Fully classroom-based training

Teaching methods

• Personalised course
• Group lessons

Equipment

• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of entry to training.
Equivalences and gateways, please consult us: accueil@greta-cfa-84.fr

For beneficiaries with disabilities: examination of possible adaptations (reception, training and certification arrangements, compensation arrangements): contact: referent.handicap@greta-cfa-84.fr

Interviews, remediation with the educational referent and/or company referent during training.

Beneficiary satisfaction is taken into account during and at the end of training.

Possibility of post-training support.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Course evaluations (ECF)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more blocks of skills

In the event of partial validation of the certification, the period of validity of the modules obtained is : 5 years

Hourly rate incl. VAT: €14.00
. This price is indicative and non-contractual. Depending on your status, this training can be fully financed. Contact us.

Participation in a group information session: present yourself with an updated CV

Positioning test and interview by appointment: accueil@greta-cfa-84.fr

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Pre-registration link: cliquez ici

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

Contact us to register for a meeting
accueil@greta-cfa-84.fr

Getting into work as a hotel receptionist

Access for people with disabilities

Accessible to people with disabilities
.

• Indicators
• Number of learners * : 17
• Number of learners sitting the exam : 14
• Satisfaction rate *: 100%
• Exam pass rate *: 100%
• Integration rate on leaving training *: 100%
• Integration rate into the intended profession *: 71%
• Continuation rate *: 11%
• Breaking off rate *: 0%
• Dropout rate *: 17%

(Rate calculated on the course leavers)

* Reference period 01/09/2023 to 30/07/2024, calculated on the number of responses obtained

• Occupations: The receptionist can work in two types of company: hotelsand villages or holiday residences.
  
  
• Course continuation:With experience, you can work as an assistant head receptionist, reservations manager and first receptionist.

  You can continue with a Tourist Establishment Manager course.

• Successful course :
  • Mr X, after several fixed-term contracts, joined a hotel where he is head receptionist and manages a team of 4 employees

Added value:

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