Professional qualification: Receptionist in hotels and open-air hotels

To bring together the skills and knowledge required to receive and welcome customers:
- welcoming customers to the reception service (in French and English)
- advising customers on how best to organise their stay
- promoting, communicating and selling the establishment's services
- processing booking requests for all hotel services (in French and English)
- managing and implementing customer arrival and departure operations
- closing the reception service's activity
- transmitting and updating information relating to the reception service's activity

The training is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions in order to promote practical and progressive learning.

BC01 – Managing operations relating to guests’ stays

• Welcoming, informing and advising guests
• Processing booking requests for hotel services
• Carrying out guest check-in, monitoring and check-out procedures

BC02 -  Carrying out procedures relating to the monitoring of the tourist establishment’s operations

• Monitoring day-to-day operations
• Contributing to business development
• Contributing to online reputation management

Throughout the course, students receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

A work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP38870, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Be motivated by this job, have a good image of it, be aware of and accept the conditions under which it is carried out and the responsibilities involved: staggered working hours, pressure management, periods of overactivity, prolonged standing, etc.)

Have a fairly good level of written and spoken English, a good level of written and spoken French, have a perfect command of basic mathematical operations (arithmetic, proportionality, ratios, simple equations).
If possible, experience of working in a hotel or customer reception area

12 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.
Equivalences and gateways, please consult us: accueil@greta-cfa-84.fr

For beneficiaries with disabilities: examination of possible adaptations (reception, training and certification arrangements, compensation arrangements): contact: referent.handicap@greta-cfa-84.fr

Interviews, remediation with the educational referent and/or company referent during training.

Beneficiary satisfaction is taken into account during and at the end of training.

Possibility of post-training support.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

For this professional qualification, ongoing assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member examination panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination panel validates all or part of the Professional Qualification. In the event of partial validation, the professional competence certificates (CCP) (or competence modules) obtained are valid for a period of five years.

The candidate may subsequently complete the missing modules to obtain the Professional Qualification in its entirety.

Participation in a group information session: present yourself with an updated CV

Positioning test and interview by appointment: accueil@greta-cfa-84.fr

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Pre-registration link: cliquez ici

Contact us to register for a meeting
accueil@greta-cfa-84.fr

Getting into work as a hotel receptionist

Access for people with disabilities

• Indicators
• Number of learners * : 17
• Number of learners sitting the exam : 14
• Satisfaction rate *: 100%
• Exam pass rate *: 100%
• Integration rate on leaving training *: 100%
• Integration rate into the intended profession *: 71%
• Continuation rate *: 11%
• Breaking off rate *: 0%
• Dropout rate *: 17%

(Rate calculated on the course leavers)

* Reference period 01/09/2023 to 30/07/2024, calculated on the number of responses obtained

• Occupations: The receptionist can work in two types of company: hotelsand villages or holiday residences.
  
  
• Course continuation:With experience, you can work as an assistant head receptionist, reservations manager and first receptionist.

  You can continue with a Tourist Establishment Manager course.

• Successful course :
  • Mr X, after several fixed-term contracts, joined a hotel where he is head receptionist and manages a team of 4 employees