Professional qualification: Receptionist in hotels and open-air hotels

To bring together the skills and knowledge required to receive and welcome customers:
- welcoming customers to the reception service (in French and English)
- advising customers on how best to organise their stay
- promoting, communicating and selling the establishment's services
- processing booking requests for all hotel services (in French and English)
- managing and implementing customer arrival and departure operations
- closing the reception service's activity
- transmitting and updating information relating to the reception service's activity

This course is divided into two blocks of skills:

BC01 - Carrying out operations relating to customer stays

Welcoming, informing and advising customers
Processing reservation requests for hotel services
Carrying out operations for arrivals, check-in and check-out

BC02 - Assuring operations relating to monitoring the activity of the tourist establishment

Monitoring daily activity
Contributing to sales development
Contributing to monitoring the e-reputation

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP38870, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Total maximum duration of 995 hours, including 445 hours in a company and 550 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Be motivated by this job, have a good image of it, be aware of and accept the conditions under which it is carried out and the responsibilities involved: staggered working hours, pressure management, periods of overactivity, prolonged standing, etc.)

Have a fairly good level of written and spoken English, a good level of written and spoken French, have a perfect command of basic mathematical operations (arithmetic, proportionality, ratios, simple equations).
If possible, experience of working in a hotel or customer reception area

.

8 people

Teaching method

• Mixed training

Teaching methods

• Personalised course
• Group lessons
• Combined face-to-face and distance learning

Equipment

• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Plateforme Learning Management System
• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Possibility of post-training support.

Taking into account the satisfaction of beneficiaries during and at the end of training.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Course evaluations (ECF)

Professional portfolio

Tests at the end of training (One-off evaluation)

Interview with a professional jury

Possibility of validating one or more blocks of skills

In the event of partial validation of the certification, the period of validity of the modules obtained is: life of the diploma

Total price incl. VAT : 8250.00 €
Hourly rate incl. VAT : 15.00 Hourly rate including VAT: €15.00
. This price is indicative and non-contractual. Depending on your status, this course may be fully financed. Contact us.

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

• to 06 nov 2025 09h00
         Lycée Raynouard - Av.des martyrs de la résistance - Brignoles

Contact us to register for a meeting.

Getting into work as a hotel receptionist

Access for people with disabilities

Accessible to people with disabilities
. The premises are on the ground floor of the establishment, particularly for VAE services.

Catering

Access to the school's self-service restaurant

Transport

Varlib

Satisfaction rate: 100% out of 3 people who responded to our satisfaction survey

Overall job integration rate: 33%

Integration rate into the target profession: 33%

Recommendation rate: 100% out of 3 people who responded to our satisfaction survey

Study continuation rate: 0%

Interruption rate during training: 0%

Termination rate of apprenticeship contracts signed: N.C

Added value of the establishment: full technical platform coupled with an application restaurant