Hotel Receptionist vocational qualification - Professional English

To bring together the skills and knowledge required to receive and welcome customers:
- welcoming customers to the reception service (in French and English)
- advising customers on how to organise their stay in the best possible way (in French and English)
- promoting, communicating and selling the establishment's services
- processing booking requests for all hotel services (in French and English)
- managing and implementing customer arrival and departure operations
- closing the reception service activity
- transmitting and updating information relating to the reception service activity

The training is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote practical and progressive learning.

• Welcoming and assisting customers in French and English, either in person or remotely, meeting their needs, handling complaints and ensuring their satisfaction.
• Advising guests on organising their stay, providing information on tourist attractions and booking services with partners.
• Manage arrivals and departures, bookings, payments, invoicing and monitoring the establishment’s occupancy rates.
• Monitor reception activities, check accounts, close the day’s accounts, produce activity reports, monitor online reputation and contribute to business development.

BC01 – Carry out operations relating to guests’ stays

• Welcoming and advising guests at reception
• Processing booking requests for hotel services
• Carrying out check-in and check-out procedures

BC02 - Close the day’s operations and contribute to the management of online distribution and the monitoring of the hotel’s online reputation

• Complete daily and monthly tasks
• Contribute to the management of online distribution
• Contribute to monitoring the hotel’s online reputation

Throughout the course, students receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

A work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real working world.

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP38870, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Total maximum duration of 1100 hours, including 575 hours in a company and 525 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Be motivated by this job, have a good image of it, be aware of and accept the conditions under which it is carried out and the responsibilities involved: staggered working hours, pressure management, periods of overactivity, prolonged standing, etc.)

Have a fairly good level of written and spoken English, a good level of written and spoken French, have a perfect command of basic mathematical operations (arithmetic, proportionality, ratios, simple equations).
If possible, experience of working in a hotel or customer reception area

.

12 people

Teaching method

• Fully classroom-based training

Teaching methods

• Group lessons
• Classroom examination

Equipment

• Resource centre
• Room equipped with networked computer workstations
• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking account of beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

National Education certified teachers, Bac +3 trainers with significant experience in adult education, professional contributors.

Expert assessors in the observation and analysis of results (mastery of skills).

Experienced trainers in the individualisation of learning.

For this professional qualification, ongoing assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member examination panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination panel validates all or part of the Professional Qualification. In the event of partial validation, the professional competence certificates (CCP) (or competence modules) obtained are valid for a period of five years.

The candidate may subsequently complete the missing modules to obtain the Professional Qualification in its entirety.

Total price incl. VAT : 7875.00 €
Hourly rate incl. VAT : 15.00 €
Hourly rate incl. VAT : 15.00 Hourly rate including VAT: €15.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Positioning test by appointment.

Interview by appointment.

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Contact us to register for a meeting.

Integration into employment as a hotel receptionist

Access for people with disabilities

Accessible to people with disabilities
. the establishment is accessible to the disabled (ground-floor rooms and lifts)

Catering

A canteen and the hostel cafeteria are available to trainees. We also have 3 application restaurants.

Transport

The Lycée Paul AUGIER is located 50 metres from Nice Saint Augustin railway station and is served by tram lines 2 and 3, bus and interurban bus (

Integration rate into the target profession: 90%

Satisfaction rate: 100% out of 12 people who responded to our satisfaction survey

Interruption rate during training: 10%