Hotel Receptionist Vocational Qualification

To bring together the skills and knowledge required to receive and welcome customers:
- welcoming customers to the reception service (in French and English)
- advising customers on how best to organise their stay
- promoting, communicating and selling the establishment's services
- processing booking requests for all hotel services (in French and English)
- managing and implementing customer arrival and departure operations
- closing the reception service's activity
- transmitting and updating information relating to the reception service's activity

This course is divided into two blocks of skills:

BC01 - Carry out operations relating to customer stays

Welcome and advise customers in the reception department

Process reservation requests for hotel services

Proceed with arrival and departure operations

BC02 - Closing activity and contributing to the management of online distribution and monitoring of the hotel establishment's e-reputation

Closing daily and monthly activity

Contributing to the management of online distribution

Contributing to the monitoring of the hotel establishment's e-reputation

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP34157, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Maximum total duration of 805 hours, including 245 hours in a company and 560 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Be motivated by this job, have a good image of it, be aware of and accept the conditions under which it is carried out and the responsibilities involved: staggered working hours, pressure management, periods of overactivity, prolonged standing, etc.)

Have a fairly good level of written and spoken English, a good level of written and spoken French, have a perfect command of basic mathematical operations (arithmetic, proportionality, ratios, simple equations).
If possible, experience of working in a hotel or customer reception area

.

10 people

Teaching method

• Mixed training

Teaching methods

• Group lessons
• Combined face-to-face and distance learning

Equipment

• Equipped technical platforms
• Room equipped with networked computer workstations
• Plateforme Learning Management System
• Unmarked room with video projector

Monitoring and individualisation

Positioning prior to entry into training.

Interviews, remediation with the educational referent and/or company referent during training.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

For beneficiaries with disabilities: possible adaptation of training and certification procedures, support by the TH referent.

Beneficiary satisfaction is taken into account during and at the end of training.

National Education certified teachers, Bac +3 trainers with significant experience in adult education, professional contributors.

Expert assessors in the observation and analysis of results (mastery of skills).

Experienced trainers in the individualisation of learning.

Tests at the end of training (One-off assessment)

In-training assessments (ECF)

Professional portfolio

Interview with a professional panel

Possibility of validating one or more blocks of skills

In the event of partial validation of the certification, the period of validity of the modules obtained is: unlimited over the duration of the qualification

Total price incl. VAT : 6720.00 €
Hourly rate incl. VAT : 12.00 €
Hourly rate incl. VAT : 12.00 Hourly rate including VAT: €12.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Contact us to register for a meeting.

Getting into work as a hotel receptionist

Access for people with disabilities

Accessible to people with disabilities
. the establishment is accessible to the disabled (ground-floor rooms and lifts)

Catering

A canteen and the hostel cafeteria are available to trainees. We also have 3 application restaurants.

Transport

The Lycée Paul AUGIER is located 50 metres from Nice Saint Augustin railway station and is served by tram lines 2 and 3, bus and interurban bus (

Les internautes ont également consulté :
BTS Management en hôtellerie restauration - Option C Management des unités d'hébergement - Nice

Satisfaction rate: 100% out of 12 people who responded to our satisfaction survey

Overall rate of integration into employment: 63%

Added value of the establishment: Training provided within the prestigious Lycée d'excellence Jeanne et Paul Augier