Hotel Receptionist Vocational Qualification

To bring together the skills and knowledge required to receive and welcome customers:
- welcoming customers to the reception service (in French and English)
- advising customers on how best to organise their stay
- promoting, communicating and selling the establishment's services
- processing booking requests for all hotel services (in French and English)
- managing and implementing customer arrival and departure operations
- closing the reception service's activity
- transmitting and updating information relating to the reception service's activity

This course is divided into two blocks of skills:

BC01 - Carry out operations relating to customer stays

Welcome and advise customers in the reception department

Process reservation requests for hotel services

Proceed with arrival and departure operations

Closing daily and monthly activity

Contributing to the management of online distribution

Contributing to the monitoring of the hotel establishment's e-reputation

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP34157, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Be motivated by this job, have a good image of it, be aware of and accept the conditions under which it is carried out and the responsibilities involved: staggered working hours, pressure management, periods of overactivity, prolonged standing, etc.)

Have a fairly good level of written and spoken English, a good level of written and spoken French, have a perfect command of basic mathematical operations (arithmetic, proportionality, ratios, simple equations).
If possible, experience of working in a hotel or customer reception area

8 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of training entry.

For beneficiaries with disabilities: possible adaptation of training and certification procedures, support by the TH referent.

Taking into account of beneficiary satisfaction during and at the end of training.

National Education certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Evaluation experts in observing and analysing results (mastery of skills).

Tests at the end of training (One-off assessment)

Professional portfolio

In-training assessments (ECF)

Interview with a professional jury

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Contact us to register for a meeting.

Getting into work as a hotel receptionist

Access for people with disabilities

Catering

Transport

Success rate: 95%

Satisfaction rate: 100%