Hotel Receptionist Vocational Qualification

To bring together the skills and knowledge required to receive and welcome customers:
- welcoming customers to the reception service (in French and English)
- advising customers on how best to organise their stay
- promoting, communicating and selling the establishment's services
- processing booking requests for all hotel services (in French and English)
- managing and implementing customer arrival and departure operations
- closing the reception service's activity
- transmitting and updating information relating to the reception service's activity

This course is divided into two blocks of skills:

BC01 - Carry out operations relating to customer stays

Welcome and advise customers in the reception department

Process reservation requests for hotel services

Proceed with arrival and departure operations

Closing daily and monthly activity

Contributing to the management of online distribution

Contributing to the monitoring of the hotel establishment's e-reputation

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP34157, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Be motivated by this job, have a good image of it, be aware of and accept the conditions under which it is carried out and the responsibilities involved: staggered working hours, pressure management, periods of overactivity, prolonged standing, etc.)

Have a fairly good level of written and spoken English, a good level of written and spoken French, have a perfect command of basic mathematical operations (arithmetic, proportionality, ratios, simple equations).
If possible, experience of working in a hotel or customer reception area

12 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account the satisfaction of beneficiaries during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

National Education certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers

Trainers experienced in individualised learning.

Trainers approved by the prefecture.

Course evaluations (ECF)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more skill blocks

Contact GRETA-CFA Provence

Positioning test and interview by appointment.

Advice and quotation remotely or by appointment

Positioning test and interview by appointment.

Show up with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Getting into work as a hotel receptionist

Access for people with disabilities

Success rate: 100%

Satisfaction rate: 87%

Job placement rate: 33%

Recommendation rate by former trainees: 100%

Study continuation rate: 0%