Professional qualification: Gouvernant Gouvernante (hotel housekeeper) (TP)

To bring together the skills and knowledge required to implement a quality room service that meets the expectations of customers, respects the environment, pays attention to the reception of customers with disabilities and highlights the requirements linked to the company's social responsibility, respect and development of staff:

- To organise and implement cleaning and maintenance services: mobilise human and material resources
- Manage stocks: linen, products and consumables
- Manage and motivate a team, plan interventions, manage service time
- Coordinate and control the work of staff and room maintenance
- Advise and guide customers in French and English
- Ensure the reception, integration and training of new employees
- Ensure the safety of the establishment for people and property

- Control rooms, public areas and service premises

- Manage supplies of linen, materials, products and consumables

- Exchanging information with customers and departments within the establishment

Certificate of Professional Competence 2 Organising and leading the work of floor service teams

-. Planning and coordinating daily activity

- Integrating a new member of staff into the department

- Leading and adapting staff training in the floors department

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP34421, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Good written and oral communication in French (lexical and syntactic quality)

A fairly good grounding in mathematics: comfortable estimating values, proportions,

10 people

• Fully classroom-based training

• Group lessons

• Educational flat
• Equipped technical platforms
• Unmarked room with video projector

Positioning upstream of training entry.

Taking account of beneficiary satisfaction during and at the end of training.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the TH referent.

Trainers with experience in individualised learning.

Teachers certified by the French Education Nationale, Bac +3 trainers with significant experience in adult training, professional speakers.

Tests at the end of the course (one-off assessment)

Professional portfolio

Interview with a professional jury

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

• to 27 jan 2026 09h00
         GRETA GIP HRT LA GARDE - 305 avenue Jacques Duclos - La Garde

Contact us to register for a meeting.

The types of job available to you are as follows: Hotel housekeeper, Room housekeeper, Housekeeper assistant / Housekeeper assistant in hotels.

You can find a job in many business sectors: Hotels and tourist residences, Unclassified hotels, Hotel residences, Holiday villages, Retirement homes, Rest homes, Health establishments, Open-air hotels, Residential leisure parks, Service providers

Access for people with disabilities

The establishment meets disabled access requirements (access ramps, lift)

Catering

A school restaurant and snack bar are available on the premises

Transport

In the town centre, close to the bus station and SNCF train station, as well as bus routes (Boulevard de Strasbourg, Place de la Liberté)

Mixed training teams made up of professionals and teachers specialising in the sector of activity

Mastery of support in relation to the constraints of validating qualifications Accreditation of the GRETA-CFA as an examination centre

Active partnerships with companies in the sector of activity and help in finding work placements

1st training session, we have no Quality indicators.