Professional qualification: Gouvernant Gouvernante (hotel housekeeper) (TP)

To bring together the skills and knowledge required to implement a quality room service that meets the expectations of customers, respects the environment, pays attention to the reception of customers with disabilities and highlights the requirements linked to the company's social responsibility, respect and development of staff:

- To organise and implement cleaning and maintenance services: mobilise human and material resources
- Manage stocks: linen, products and consumables
- Manage and motivate a team, plan interventions, manage service time
- Coordinate and control the work of staff and room maintenance
- Advise and guide customers in French and English
- Ensure the reception, integration and training of new employees
- Ensure the safety of the establishment for people and property

- Control rooms, public areas and service premises

- Manage supplies of linen, materials, products and consumables

- Exchanging information with customers and departments within the establishment

Certificate of Professional Competence 2 Organising and leading the work of floor service teams

-. Planning and coordinating daily activity

- Integrating a new member of staff into the department

- Leading and adapting staff training in the floors department

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP34421, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Good written and oral communication in French (lexical and syntactic quality)

A fairly good grounding in mathematics: comfortable estimating values, proportions,

12 people

• Fully classroom-based training

The training course takes place in person at the centre, which provides the ideal setting for building group dynamics, encouraging interactive discussions between trainees and making use of professional equipment.

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Equivalences and pathways: to be assessed on a case-by-case basis depending on the candidate’s background.

To help us improve the quality of our service, please let us know your suggestions or complaints using the form available on our website.

For participants with disabilities: training and certification arrangements may be adapted, with support from the disability liaison officer.

Post-training support may be available.

Participants’ satisfaction is assessed during and at the end of the course.

Interviews and remedial support with the educational advisor and/or the company liaison officer during the training programme.

Assessment prior to the start of the training programme.

Trainers with experience in tailoring learning programmes to individual needs.

Trainers accredited by the prefecture.

Teachers certified by the French Ministry of Education, trainers with a three-year higher education qualification and significant experience in adult education, and professional practitioners.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Interview by appointment.

Positioning test by appointment.

For continuing professional development, depending on your profile and status, access is granted within a maximum of 14 days after the start of the programme (please contact us in special cases).

Access to the training is granted between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

• to 24 sep 2026 10h00
         Lycée Régionale Hôtelier Jean Paul Passedat - 114 avenue André Zenatti - Marseille 8ème

The types of job available to you are as follows: Hotel housekeeper, Room housekeeper, Housekeeper assistant / Housekeeper assistant in hotels.

You can find a job in many business sectors: Hotels and tourist residences, Unclassified hotels, Hotel residences, Holiday villages, Retirement homes, Rest homes, Health establishments, Open-air hotels, Residential leisure parks, Service providers

Access for people with disabilities

Transport

Mixed training teams made up of professionals and teachers specialising in the sector of activity

Mastery of support in relation to the constraints of validating qualifications Accreditation of the GRETA-CFA as an examination centre

Active partnerships with companies in the sector of activity and help in finding work placements

1st training session, we have no Quality indicators.