Professional qualification: Gouvernant Gouvernante (hotel housekeeper) (TP)

To bring together the skills and knowledge required to implement a quality room service that meets the expectations of customers, respects the environment, pays attention to the reception of customers with disabilities and highlights the requirements linked to the company's social responsibility, respect and development of staff:

- To organise and implement cleaning and maintenance services: mobilise human and material resources
- Manage stocks: linen, products and consumables
- Manage and motivate a team, plan interventions, manage service time
- Coordinate and control the work of staff and room maintenance
- Advise and guide customers in French and English
- Ensure the reception, integration and training of new employees
- Ensure the safety of the establishment for people and property

- Control rooms, public areas and service premises

- Manage supplies of linen, materials, products and consumables

- Exchanging information with customers and departments within the establishment

Certificate of Professional Competence 2 Organising and leading the work of floor service teams

-. Planning and coordinating daily activity

- Integrating a new member of staff into the department

- Leading and adapting staff training in the floors department

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP34421, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Good written and oral communication in French (lexical and syntactic quality)

A fairly good grounding in mathematics: comfortable estimating values, proportions,

12 people

• Fully classroom-based training

• Personalised course
• Group lessons
• Classroom examination

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking account of beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

National Education certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers approved by the prefecture.

Evaluation experts in the observation and analysis of results (mastery of skills).

Trainers experienced in the individualisation of learning.

Tests at the end of training (one-off assessment)

Course evaluations (ECF)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more skill blocks

The types of job available to you are as follows: Hotel housekeeper, Room housekeeper, Housekeeper assistant / Housekeeper assistant in hotels.

You can find a job in many business sectors: Hotels and tourist residences, Unclassified hotels, Hotel residences, Holiday villages, Retirement homes, Rest homes, Health establishments, Open-air hotels, Residential leisure parks, Service providers

Access for people with disabilities

Mixed training teams made up of professionals and teachers specialising in the sector of activity

Mastery of support in relation to the constraints of validating qualifications Accreditation of the GRETA-CFA as an examination centre

Active partnerships with companies in the sector of activity and help in finding work placements

1st training session, we have no Quality indicators.