Professional Qualification: Housekeeper in the Hospitality Industry (TP)

To bring together the skills and knowledge required to implement a quality room service that meets the expectations of customers, respects the environment, pays attention to the reception of customers with disabilities and highlights the requirements linked to the company's social responsibility, respect and development of staff:

- To organise and implement cleaning and maintenance services: mobilise human and material resources
- Manage stocks: linen, products and consumables
- Manage and motivate a team, plan interventions, manage service time
- Coordinate and control the work of staff and room maintenance
- Advise and guide customers in French and English
- Ensure the reception, integration and training of new employees
- Ensure the safety of the establishment for people and property

The training course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote practical and progressive learning.

- Checking guest rooms, public areas and service areas

- Managing supplies of linen, equipment, products and consumables

- Ensure the exchange of information with guests and other departments within the establishment

BC02 – Organising and leading the work of housekeeping teams

- Plan and coordinate daily operations

- Induct a new member of staff into their department

- Lead and adapt training for housekeeping staff

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor learning to each individual’s needs.

The work placement also enables professional skills to be developed in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional assignments and assessments carried out throughout the training programme.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real working world.

• Professional qualification from the Ministry of Labour Level 4

Further information on this qualification (RNCP42801, exact title of the certification, name of the certifying body, date of registration of the certification) by clicking here.

• All audiences

Good written and oral communication in French (lexical and syntactic quality)

A fairly good grounding in mathematics: comfortable estimating values, proportions,

10 people

• Fully classroom-based training

• Personalised course
• Group lessons
• Classroom examination

• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking account of beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

For this professional qualification, in-training assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination board validates all or part of the Professional Qualification. In the event of partial validation, the certificates of professional competence (CCP) (or competence blocks) obtained are valid for a period of 5 years.

The candidate may subsequently complete the missing blocks to obtain the Professional Qualification in its entirety.

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale,France travail...).

For continuing education, depending on profile and positioning, the access period is a maximum of 14 days after the start of the action (in special cases, please contact us).

The types of job available to you are as follows: Hotel housekeeper, Room housekeeper, Housekeeper assistant / Housekeeper assistant in hotels.

You can find a job in many business sectors: Hotels and tourist residences, Unclassified hotels, Hotel residences, Holiday villages, Retirement homes, Rest homes, Health establishments, Open-air hotels, Residential leisure parks, Service providers

Access for people with disabilities

Hosting

Catering

Transport

 The technical facilities are accessible at ground level for people with disabilities, and access to the upper floors is facilitated by lifts. 

Mixed training teams made up of professionals and teachers specialising in the sector of activity

Mastery of support in relation to the constraints of validating qualifications Accreditation of the GRETA-CFA as an examination centre

Active partnerships with companies in the sector of activity and help in finding work placements

1st training session, we do not have Quality indicators.

• Occupations:

Hotel manager

Room manager

Assistant housekeeper

Accommodation manager (in small structures)

Responsible for floor services

Responsible for linen/laundry (depending on the organisation)

• Course continuation :
• BTS Management in the hotel and catering industry
• BTS Tourism
• TP Assistant(e) Manager d'Unité Marchande
• Parcours Réussite : NC

• Added value:

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