Professional qualification: Administrative and reception clerk

-    perform routine secretarial tasks: present, enter and update professional documents using office automation tools and optimise the operation of the organisation's generic messaging system.
-    to welcome visitors, deal with telephone calls, receive and send mail;
-    to carry out the research required to respond to requests for information both internally and externally.

Trained in interpersonal techniques and new communication technologies, and with a good command of the basic functions of office software, by the end of this apprenticeship you will have developed autonomy, a sense of organisation, a spirit of initiative, speed of execution and adaptability to the work context.

A profession, an apprenticeship

Professional contexts of practice: issues, expectations, responsibilities, functional links, organisation.

- Knowledge of the company and its environment.

- Methods of work, organisation and time management.

Certificate of professional skills 2: Assuring the reception of a structure
Welcoming and guiding visitors and employees
Handling telephone calls
Responding to internal and external requests for information

• Professional qualification from the Ministry of Labour Level 3 (CAP)

Find out more about this qualification (RNCP36803, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

No particular pre-requisites.

Desired professional skills: ability to organise and concentrate, fluency in oral and written expression, enjoyment of contact and interaction.

16 people

• Fully classroom-based training

• Personalised course
• In-company on-the-job training
• Individual benefit
• Group lessons

• Equipped technical platforms

Positioning prior to entry to the course.

Interviews, remediation with the educational referent and/or company referent during the course.

EN-certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers

Trainers experienced in individualising learning.

Coursework assessments (ECF)

End-of-course tests (One-off assessment)

Professional portfolio

Interview with a professional panel

CV, covering letter, interview and positioning, Pole Emploi ID number

Provide highest diploma

Registration in progress.

Meetings every Thursday from 9am to 12pm at the Lycée Saint Exupéry - 529 chemin de la Madrague Ville - 13015 MARSEILLE

Please bring your cover letter and CV, and a passport photo

This course leads to the following careers: company administrative officer, office clerk, administrative clerk, data entry/text processing operator, receptionist.

You will be able to work in all types of organisation: private, public, commercial or non-commercial, whatever the sector of activity.

Access for people with disabilities

Transport

Métro line 2: Bougainville station
Bus line B2: St Louis Susini station
On foot 6 min

- learning activities based as closely as possible on the conditions in which the profession is practised.

- a personalised pathway at the heart of a group learning system.

- validation throughout the support pathway based on and programmed according to the progress made by each individual.

- preparation for the final professional placement test thanks to numerous professional micro or macro simulations.

Success rate: 100%

Satisfaction rate: 3.5/4

Job entry rate: awaiting information from trainees

Accessibility for people with disabilities