Professional qualification: Tourism and leisure reception officer

On completion of the course, the tourist and leisure reception officer will respond effectively to visitors' needs: reception, advice, hire and sales of tourist products and its derivatives.

They will take part in promoting the local economic fabric and organising festive events, using all vectors and means of dissemination and communication (face-to-face reception, telephone, messaging, internet, chat, forum, social networks).

They will be able to communicate effectively in English.

The training course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote practical and progressive learning.

BC01 – Managing customer relations at a tourist destination and/or attraction

• Assisting customers with online bookings or the purchase of tourist services
• Welcoming, inform and guide visitors in French and English
• Organise tourism data and disseminate information via various media

BC02 – Assisting customers with tourism and leisure services

• Advise on and sell tourism and leisure services and additional products/services in French and English
• Provide a hire service linked to a leisure activity

BC03 - Contribute to the organisation of festive and cultural events

• Help promote festive and cultural events
• Contribute to the organisation and logistics of festive and cultural events
• Contribute to welcoming guests and facilitating activities during festive and cultural events

Cross-cutting skills: Use digital tools and the internet at an operational level to communicate, make bookings and arrange rentals - Business English for commerce/tourism and customer relations

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

A work placement also enables students to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, industry-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP37396, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Total maximum duration of 1,070 hours, including 189 hours on the job and 881 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Good representation of the job

Baccalaureate level or equivalent preferred.

In English: CEFR A2 level (expressing yourself and understanding an exchange of information in a known field).

First experience of contact with the public, including seasonal jobs or voluntary work is also desirable

10 people

Teaching method

• Mixed training

Teaching methods

• Distance learning
• Personalised course
• Group lessons
• Combined face-to-face and distance learning
• Services provided face-to-face and/or remotely
• Classroom examination

Equipment

• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Plateforme Learning Management System
• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking account of beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Evaluators with expertise in observing and analysing results (mastery of skills).

Trainers experienced in individualising learning.

Teachers certified by the French Education Nationale, Bac +3 trainers with significant experience in adult education, professional speakers.

For this professional qualification, ongoing assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member examination panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination panel validates all or part of the Professional Qualification. In the event of partial validation, the professional competence certificates (CCP) (or competence modules) obtained are valid for a period of five years.

The candidate may subsequently complete the missing modules to obtain the Professional Qualification in its entirety.

Total price incl. VAT : 13215.00 €
Hourly rate incl. VAT : 15.00 Hourly rate including VAT: €15.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Contact us to register for a meeting.

Insertion into employment in private companies, tourist information centres and municipal, departmental or regional public bodies.

Access for people with disabilities

Accessible to people with disabilities
. Lift keys available from school reception

Hosting

No hosting on this site

Catering

In-house snack bar at the lycée - Application restaurant and/or in-house brasserie outside school holidays only - Canteen in the Camus-Galliéni school complex

Transport

CAVEM and Varlib bus routes

Satisfaction rate: 100% out of 6 people who responded to our satisfaction survey

Overall job integration rate: not known to date

Integration rate into the target profession: not known to date

Recommendation rate: 100% out of 6 people who responded to our satisfaction survey

Study continuation rate: 0%

Interruption rate during training: 14%

Termination rate of apprenticeship contracts signed: 0%

Added value of the establishment: technical teaching facilities integrated into the establishment, including a teaching hotel, a training restaurant, a training bar, a training brasserie and 4 training kitchens. Trainers from the professional world. Sharing the company network with students

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