Professional qualification: Tourism and leisure reception officer

On completion of the course, the tourist and leisure reception officer will respond effectively to visitors' needs: reception, advice, hire and sales of tourist products and its derivatives.

They will take part in promoting the local economic fabric and organising festive events, using all vectors and means of dissemination and communication (face-to-face reception, telephone, messaging, internet, chat, forum, social networks).

They will be able to communicate effectively in English.

BC01 - Managing customer relations at a tourist destination and/or venue

Accompanying customers when booking or purchasing tourist services online
Welcoming, informing and guiding visitors in French and English
Organising tourist data and disseminating information on different media

BC02 - Assisting customers with tourist and leisure services

Advising and selling tourist and leisure services and additional products/services in French and English
Providing a rental service linked to a leisure service

BC03 - Assisting customers with the implementation of tourist and leisure services

. Contribute to the organisation of festive and cultural events

Participate in the promotion of festive and cultural events
Contribute to the organisation and logistics of festive and cultural events
Contribute to the reception and entertainment at festive and cultural events

Transversal skills: Using digital/internet tools at an operational level to communicate, book and hire out - Professional English for sales/tourism and customer relations

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• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP37396, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Total maximum duration of 1,070 hours, including 189 hours on the job and 881 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Good representation of the job

Baccalaureate level or equivalent preferred.

In English: CEFR A2 level (expressing yourself and understanding an exchange of information in a known field).

First experience of contact with the public, including seasonal jobs or voluntary work is also desirable

10 people

Teaching method

• Mixed training

Teaching methods

• Distance learning
• Personalised course
• Group lessons
• Combined face-to-face and distance learning
• Services provided face-to-face and/or remotely
• Classroom examination

Equipment

• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Plateforme Learning Management System
• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking account of beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Evaluators with expertise in observing and analysing results (mastery of skills).

Trainers experienced in individualising learning.

Teachers certified by the French Education Nationale, Bac +3 trainers with significant experience in adult education, professional speakers.

Tests at the end of training (one-off assessment)

Professional portfolio

In-training assessments (ECF)

Professional project

Interview with a professional panel

Possibility of validating one or more skill blocks

In the event of partial validation of the certification, the modules obtained remain valid for life

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Total price incl. VAT : 13215.00 €
Hourly rate incl. VAT : 15.00 Hourly rate including VAT: €15.00
. This price is indicative and non-contractual. Depending on your status, this training course may be fully financed. Contact us.

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Contact us to register for a meeting.

Insertion into employment in private companies, tourist information centres and municipal, departmental or regional public bodies.

Access for people with disabilities

Accessible to people with disabilities
. Lift keys available from school reception

Hosting

No hosting on this site

Catering

In-house snack bar at the lycée - Application restaurant and/or in-house brasserie outside school holidays only - Canteen in the Camus-Galliéni school complex

Transport

CAVEM and Varlib bus routes

Satisfaction rate: 100% out of 6 people who responded to our satisfaction survey

Overall job integration rate: not known to date

Integration rate into the target profession: not known to date

Recommendation rate: 100% out of 6 people who responded to our satisfaction survey

Study continuation rate: 0%

Interruption rate during training: 14%

Termination rate of apprenticeship contracts signed: 0%

Added value of the establishment: technical teaching facilities integrated into the establishment, including a teaching hotel, a training restaurant, a training bar, a training brasserie and 4 training kitchens. Trainers from the professional world. Sharing the company network with students

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