Professional qualification: Tourism and leisure reception officer

On completion of the course, the tourist and leisure reception officer will respond effectively to visitors' needs: reception, advice, hire and sales of tourist products and its derivatives.

They will take part in promoting the local economic fabric and organising festive events, using all vectors and means of dissemination and communication (face-to-face reception, telephone, messaging, internet, chat, forum, social networks).

They will be able to communicate effectively in English.

BC01 - Managing customer relations at a tourist destination and/or venue

Accompanying customers when booking or purchasing tourist services online
Welcoming, informing and guiding visitors in French and English
Organising tourist data and disseminating information on different media

BC02 - Assisting customers with tourist and leisure services

Advising and selling tourist and leisure services and additional products/services in French and English
Providing a rental service linked to a leisure service

BC03 - Assisting customers with the implementation of tourist and leisure services

. Contribute to the organisation of festive and cultural events

Participate in the promotion of festive and cultural events
Contribute to the organisation and logistics of festive and cultural events
Contribute to the reception and entertainment at festive and cultural events

Transversal skills: Using digital/internet tools at an operational level to communicate, book and hire out - Professional English for sales/tourism and customer relations

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP37396, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Good representation of the job

Baccalaureate level or equivalent preferred.

In English: CEFR A2 level (expressing yourself and understanding an exchange of information in a known field).

First experience of contact with the public, including seasonal jobs or voluntary work is also desirable

12 people

• Fully classroom-based training

• Personalised course
• Group lessons
• Classroom examination

• Resource centre
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of training entry.

Interviews, remediation with the educational referent and/or company referent during training.

Taking account of beneficiary satisfaction during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Tests at the end of training (one-off assessment)

Course evaluations (ECF)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more skill blocks

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Training is available between 15 and 45 days before the start of the course, depending on the funding body. Please contact us.

Insertion into employment in private companies, tourist information centres and municipal, departmental or regional public bodies.

Access for people with disabilities

1ʳᵉ training session, we do not have Quality indicators.

• Career opportunities:

Tourist reception manager

Reception agent or tourist office reception agent

Tourist advisor

Tourist hostess

Receptionist in tourism establishments (campsite, hotel, holiday centre)

• Further course:

BTS Tourism

Towards other specialised vocational qualifications

• Parcours Réussite : NC
• Added value:
  

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