Professional qualification: Tourism and leisure reception officer

On completion of the course, the tourist and leisure reception officer will respond effectively to visitors' needs: reception, advice, hire and sales of tourist products and its derivatives.

They will take part in promoting the local economic fabric and organising festive events, using all vectors and means of dissemination and communication (face-to-face reception, telephone, messaging, internet, chat, forum, social networks).

They will be able to communicate effectively in English.

The training course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions to promote practical and progressive learning.

BC01 – Managing customer relations at a tourist destination and/or attraction

• Assisting customers with online bookings or the purchase of tourist services
• Welcoming, inform and guide visitors in French and English
• Organise tourism data and disseminate information via various media

BC02 – Assisting customers with tourism and leisure services

• Advise on and sell tourism and leisure services and additional products/services in French and English
• Provide a hire service linked to a leisure activity

BC03 - Contribute to the organisation of festive and cultural events

• Help promote festive and cultural events
• Contribute to the organisation and logistics of festive and cultural events
• Contribute to welcoming guests and facilitating activities during festive and cultural events

Cross-cutting skills: Use digital tools and the internet at an operational level to communicate, make bookings and arrange rentals - Business English for commerce/tourism and customer relations

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning to each individual’s needs.

A work placement also enables students to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, industry-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP37396, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Good representation of the job

Baccalaureate level or equivalent preferred.

In English: CEFR A2 level (expressing yourself and understanding an exchange of information in a known field).

First experience of contact with the public, including seasonal jobs or voluntary work is also desirable

12 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations

Positioning prior to entry into training.

Interviews, remediation with the educational referent and/or company referent during training.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

For this professional qualification, ongoing assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member examination panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination panel validates all or part of the Professional Qualification. In the event of partial validation, the professional competence certificates (CCP) (or competence modules) obtained are valid for a period of five years.

The candidate may subsequently complete the missing modules to obtain the Professional Qualification in its entirety.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Positioning test by appointment.

Interview by appointment.

Insertion into employment in private companies, tourist information centres and municipal, departmental or regional public bodies.

Access for people with disabilities

Success rate: 100% out of  6  people sitting the exam

Satisfaction rate: 72% out of 5  people who responded to our satisfaction survey.

Job integration rate: 65%

 Rate of integration into the target profession: 65% 

Rate of further study: 0%

Rate of recommendation by our former trainees: 60% out   people who responded to our survey