Professional qualification: Tourism and leisure reception officer

On completion of the course, the tourist and leisure reception officer will respond effectively to visitors' needs: reception, advice, hire and sales of tourist products and its derivatives.

They will take part in promoting the local economic fabric and organising festive events, using all vectors and means of dissemination and communication (face-to-face reception, telephone, messaging, internet, chat, forum, social networks).

They will be able to communicate effectively in English.

BC01 - Managing customer relations at a tourist destination and/or venue

Accompanying customers when booking or purchasing tourist services online
Welcoming, informing and guiding visitors in French and English
Organising tourist data and disseminating information on different media

BC02 - Assisting customers with tourist and leisure services

Advising and selling tourist and leisure services and additional products/services in French and English
Providing a rental service linked to a leisure service

BC03 - Assisting customers with the implementation of tourist and leisure services

. Contribute to the organisation of festive and cultural events

Participate in the promotion of festive and cultural events
Contribute to the organisation and logistics of festive and cultural events
Contribute to the reception and entertainment at festive and cultural events

Transversal skills: Using digital/internet tools at an operational level to communicate, book and hire out - Professional English for sales/tourism and customer relations

• Professional qualification from the Ministry of Labour Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP37396, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Good representation of the job

Baccalaureate level or equivalent preferred.

In English: CEFR A2 level (expressing yourself and understanding an exchange of information in a known field).

First experience of contact with the public, including seasonal jobs or voluntary work is also desirable

12 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations

Positioning prior to entry into training.

Interviews, remediation with the educational referent and/or company referent during training.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Tests at the end of the course (One-off assessment)

Professional portfolio

Interview with a professional panel

In the event of partial validation of the certification, the period of validity of the modules obtained is:

Possibility of validating one or more blocks of skills

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Insertion into employment in private companies, tourist information centres and municipal, departmental or regional public bodies.

Access for people with disabilities

Success rate: 57%

Satisfaction rate: 88%

Job placement rate: 55%

Study continuation rate: 0%

Recommendation rate from former trainees: 80%