Professional Qualification: Reception and Administrative Management Officer

Upon completion of the training, holders of this qualification will be able to:

Carry out reception duties within an organisation
- Handle reception duties in person and over the telephone
- Manage complex situations at reception
- Handling internal and external information flows

Managing the administrative tasks of an organisation
- Carrying out day-to-day administrative tasks
- Processing administrative paperwork
- Handling routine complaints

The training course is organised into several skill modules, enabling step-by-step progression. It alternates between theoretical input, practical exercises and assessment sessions in order to promote practical and progressive learning.

BC01 Managing reception duties within an organisation

- Handling reception duties in person and over the telephone
- Managing complex situations at reception
- Handling internal and external information flows

BC02 - Managing the administrative activities of an organisation

- Undertaking day-to-day administrative tasks
- Processing administrative files
- Handling routine complaints

Cross-cutting skills

Organising one’s working environment and activities
Keeping abreast of technological and informational developments
Adapting to a variety of situations and people

Throughout the programme, learners receive personalised support with regular monitoring by the teaching team and progress reviews to tailor the learning experience to each individual’s needs.

The work placement also enables learners to develop professional skills in a real-world setting.

Skills are assessed progressively through role-plays, practical exercises, professional projects and assessments carried out throughout the course.

Our teaching methodology prioritises a practical, work-focused approach: case studies, role-plays, practical scenarios and collaborative activities enable learning in conditions that closely resemble the real-world workplace.

• Professional qualification from the Ministry of Labour Level 4

Find out more about this qualification (RNCP41239, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

Total maximum duration of 1,422 hours, of which 889 hours in a company and 533 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

Year 11, 12 or equivalent

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Teaching method

• Fully classroom-based training

Teaching methods

• Personalised course
• Group lessons

Equipment

• Unmarked room with video projector

Monitoring and individualisation

For beneficiaries with disabilities: possible adaptation of training and certification procedures, support by the GRETA-CFA's TH referent.

EN-certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers

For this professional qualification, in-training assessments (ECF) are organised throughout the course to evaluate the candidate’s progress and their mastery of professional skills.

The final examination takes place before a two-member panel comprising professionals from the sector. It comprises a professional role-play and an interview based on the professional portfolio (DP), which highlights the experience and skills developed by the candidate.

The final examination takes place within two months of the end of the training course.

The examination board validates all or part of the Professional Qualification. In the event of partial validation, the certificates of professional competence (CCP) (or competence blocks) obtained are valid for a period of 5 years.

The candidate may subsequently complete the missing blocks to obtain the Professional Qualification in its entirety.

Hourly rate incl. VAT: €12.00
. This price is indicative and non-contractual. Depending on your status, this training can be fully financed. Contact us.

Pre-enrolment form to be collected from GRETA-CFA

Positioning test and interview by appointment.

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

On completion of the course, you will be able to access the following jobs: secretary, administrative secretary, multi-skilled secretary, general secretary, administrative assistant, team assistant, company assistant.

You will be able to work in all types of companies, private, public establishments, associations and in all sectors of activity.
In large companies, the activity is centred on the specific features of the department in which it is carried out. In an SME or VSE, greater versatility is required.

Access for people with disabilities

Accessible to people with disabilities
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- learning activities based as closely as possible on the conditions of professional practice.
- a personalised pathway at the heart of a group learning system.
- validation throughout the support pathway based on and programmed according to the progress made by each individual.
- preparation for the final professional simulation test thanks to numerous professional micro or macro simulations.

- Success rate 2025: 50%

- Satisfaction rate: 88%

- Rate of integration: 75%

- Rate of integration into the target profession: 75%

- Recommendation rate: 80%

- Rate of further study: 75%

- Rate of interruption during training: 0%

- Rate of termination of apprenticeship contracts signed: 50%

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