Professional communication techniques - Oral communication

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Aucune session programmée pour le moment.
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Participants' oral communication skills in professional contexts

Auto-evaluation

Understanding your reactions and those of others in interviews, in meetings
Developing the art of contact in all situations
Analysing the brakes and obstacles to your communication
Measuring the impact of your behaviour
Identifying your strengths and areas for improvement

Listening to and understanding your interlocutor

Situating your interlocutor's speech in the context
of communication

Developing active listening
Identifying your interlocutor's position: objectives, action perspectives

Importance of listening, the challenge of questioning and reformulation

Coherence and complementarity: verbal / non-verbal

Necessary coherence between verbal and non-verbal
The weight of words, the influence of gestures, body language.
Using the voice, the gaze, the space.

Preparing for your presentation
Knowing who you're talking to
Analysing the communication situation

Adapting your communication
Being an actor in the relationship
Developing your natural authority
Taming your stage fright
Working on your voice, gestures, eyes
Structuring your presentation and notes

Exhibiting or informing with confidence
Managing your speaking time
Maintaining attention: guiding thread and decoding reactions
Stimulating participation

Concluding through synthesis and reformulation

Argumenting
Preparing your arguments according to the objective and context. Developing your wit and aptness, practising your response.

Succeeding in a quality reception
Telephone reception
Face-to-face reception

Certification of prior learning

Maximum total duration of 7 hours
The duration of the course is indicative and will be determined according to your profile.

All audiences

This course is aimed at any employee who needs to become more at ease in professional communication situations.

12 people maximum

Teaching method

Fully classroom-based training

Teaching methods

Personalised course

Equipment

Unmarked room with video projector

Monitoring and individualisation An active format that takes account of participants' needs, encouraging the use of real-life situations and sharing experiences.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Assessment at the end of the course.

Total price incl. VAT: €700.00
. This price is indicative and non-contractual. Depending on your status, this course may be fully financed. Contact us.

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

Access for people with disabilities

Accessible to people with disabilities
. The GRETA premises are on the ground floor and are therefore accessible to the general public.

Catering

Access to the Lycée canteen + cafeteria only during school periods.

Transport

Réseau Mistral bus route - Lines 9 and 31

Overall figures for Greta du Var

Success rate: 92%

Satisfaction rate: 92%

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