Connected Appliance Services Technician

The connected household appliance services technician (TSEC) carries out the installation, commissioning, preventive maintenance, diagnosis and repair of household appliance products and/or systems

Manage customer relations as part of an intervention on a household electrical appliance network, system and/or product

- Take care of a customer as part of after-sales service and/or a home intervention (additional sale of products, services, accessories, ...)

- Train the customer in the use of an unconnected or connected product, system or service

- Produce an estimate or an invoice

Install, configure and commission a network, system and/or household electrical product

- Install, configure, commission and maintain a home network (Ethernet, PLC and WIFI, ..)

- Install, configure and commission an unconnected or connected household electrical appliance product and/or system

Diagnose and repair a household electrical appliance product and/or system

- Pre-diagnose a product and/or system within the company (cf. After-sales service reception point) and/or remotely (level 1 telephone assistance and remote maintenance)

- Diagnose and carry out a level 1 and 2 repair on a washing product and/or system (washing machine)

- Diagnose and carry out a level 1 and 2 repair on a cooking product and/or system (induction hob)

- Diagnose and carry out a level 1 and 2 repair on a refrigeration product and/or system (R600a)

- Organise your activity with customers (home or business intervention)

• Certification issued by the Réseau Ducretet Level 4 (Baccalauréat, BP, BT)

Find out more about this qualification (RNCP37263, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.

• All audiences

Being aged between 18 and 29 in the case of an apprenticeship contract

Having an SN/MELEC Vocational Baccalaureate, STI Baccalaureate or equivalent

Having a strong interest in trades and new technologies, Enjoying working on the move and in customer relations, Choosing a trade related to environmental protection

12 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the Academic CFA disability referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

Coursework assessments (ECF)

End-of-course tests (One-off assessment)

Professional portfolio

Interview with a professional panel

Study the file

Pre-register by following the link below: cliquez ici

In apprenticeship: Training is available within a minimum of 48 hours, subject to validation of your application and availability of places, as well as the position in the company (diploma compliance), until the end of the 1st month in which the action begins.

The training leads to professional integration in service structures specialising in the maintenance of household electrical appliances: distribution after-sales service, technical stations and repair companies.

Access to the following professions:

- Household appliance technician

- Electrodomestic maintenance technician

- TV and household appliance product repairer

Access for people with disabilities

1st training session, we have no Quality indicators.