Successful telephone and physical reception

- Understanding the challenges of physical and telephone reception
- Knowing how to present a good image of your company
- Acquiring the right reflexes to deal with requests efficiently
- Knowing how to manage difficult situations

• The challenges of reception: Defining the job environment; Defining your role in the company; Knowing your company; Preparing your sales pitch
• Taking charge of the request: Acquiring the basics of oral communication; Developing the qualities of listening and empathy; Introducing yourself, establishing contact; Knowing how to analyse the request; Informing, Directing; Leading the conversation; Formulating effectively
• Managing difficult situations: Welcoming in a positive way; Handling aggressiveness; Reassuring
• Internal communication: Understanding how the company is organised; Optimising call handling; Developing an appropriate message transmission system

• Statement of skills and/or competencies

• All audiences

None

16 people

• Fully classroom-based training

• Personalised course

• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning prior to entry into training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account beneficiary satisfaction during and at the end of training.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA's TH referent.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA's TH referent.

EN certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers

Trainers experienced in individualising learning.

Trainers approved by the prefecture.

Evaluation experts in observing and analysing results (mastery of skills).

Course evaluations (ECF)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more skill blocks

Positioning test and interview by appointment.

Professionalise yourself to improve your job performance. prepare your job search for a reception or customer contact position.

Access for people with disabilities

Satisfaction rate: 87.5%