Aucune session programmée pour le moment. Contactez notre équipe pour toute demande d'information.
- Understanding the challenges of physical and telephone reception - Knowing how to present a good image of your company - Acquiring the right reflexes to deal with requests efficiently - Knowing how to manage difficult situations
The challenges of reception: Defining the job environment; Defining your role in the company; Knowing your company; Preparing your sales pitch
Taking charge of the request: Acquiring the basics of oral communication; Developing the qualities of listening and empathy; Introducing yourself, establishing contact; Knowing how to analyse the request; Informing, Directing; Leading the conversation; Formulating effectively
Managing difficult situations: Welcoming in a positive way; Handling aggressiveness; Reassuring
Internal communication: Understanding how the company is organised; Optimising call handling; Developing an appropriate message transmission system
.
Statement of skills and/or competencies
Maximum total duration of 21 hours
The duration of the course is indicative and will be determined according to your profile.
All audiences
None
16 people
Teaching method
Fully classroom-based training
Teaching methods
Group lessons
Equipment
Unmarked room with video projector
Monitoring and individualisation
Positioning upstream of entry to training.
Interviews, remediation with the educational referent and/or company referent during training.
Taking into account the satisfaction of beneficiaries during and at the end of training.
Possibility of post-training support.
For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.
EN-certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers
Tests at the end of the course (one-off assessment)
Possibility of validating one or more skill blocks
Hourly rate including VAT: €0.01 .
This price is indicative and non-contractual. Depending on your status, this training can be fully financed. Contact us.
Positioning and maintenance
Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.
Professionalise yourself to improve your job performance. prepare your job search for a reception or customer contact position.
Access for people with disabilities
Accessible to people with disabilities .
Transport
The entrance is on the Nationale 7, on the town centre/Carrefour shopping area axis.
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