Re-training for the restaurant waiter profession

• Reacquire the gestures and postures associated with the "Restaurant Server" profession
• Acquire confidence by readapting to the variety of tasks and work rhythms,
• Integrate into a supportive, hierarchical teamwork environment.
• Prepare to return to work in the context of Covid-19
• Reinforce the key skills associated with the "Restaurant Waiter"
• • Welcoming attitude with customers, development of a good visual and auditory memory
  • Physical dexterity and caution when serving, ability to work as part of a team with bar and kitchen staff to ensure smooth service, ability to adapt and react to any incident or malfunction.

- Re-training in the technical gestures of the restaurant waiter profession

Setting up the room, welcoming, advising and serving the customer:

• Remind basic technical vocabulary, the different positions, reception techniques, the different sales aids.
• Respect for service rules and primacy.
• Management of priorities in the organisation.
• Welcome, customer advice, in French and English. Sales approach.
• Transmitting an order to the kitchen.
• Serving dishes.
• Serving all types of drinks.
• Fast and correct clearing.
  

Completion and verification of collection transactions:

• Preparation/checking of a bill
• presenting the bill at the table to comply with health regulations
• Cashing a bill (all types of payment methods)

- Preparing for the resumption of activity in the context of Covid-19

• Understanding and applying health protocols
• Managing customer relations (anticipating customer behaviour, calming communication, ...)
• Implementation of protocols concerning the organisation of the establishment
  

- Integrating into a supportive and hierarchical teamwork.

• Develop life skills and interpersonal skills(team, customers)
• Manage stress and get organised
• Recover self-confidence

- Organise and implement a job search

• Certification of prior learning

• All audiences

None

12 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Equipped technical platforms
• Unmarked room with video projector

Positioning upstream of training entry.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA's TH referent.

Taking into account of beneficiary satisfaction during and at the end of training.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

In-course evaluations (ICE)

.

Positioning test by appointment.

Show up with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Insertion into employment as a kitchen assistant.

Continuation of studies at CAP or BAC PRO Marketing and Services in Hotel-Café-Restaurant levels

Access for people with disabilities

Transport

establishment located along the expressway near the fire station (bigot district)

Quality of professional trainers

.