Hotel receptionist

The aim of the training is to acquire and/or perfect the technical skills needed to work as a hotel receptionist.

At the end of the course, the trainee will be able to work in a hotel:
- Welcoming customers in French or English, responding to all potential customer requests
- Operations relating to the departure or arrival of the customer
- Managing invoicing, collection and the cash float
- Taking charge of reservations in French or English using specific reservation software
- Administrative follow-up of operations relating to accommodation

Module 1: Pre-requisite basic knowledge
- Customer relations, typology of establishments, hotel procedures
- Office automation
- Hotel reservation software

Module 2: Greeting customers at hotel reception, in French or English, taking into account their specific needs
- Greeting and looking after a customer at reception
- Responding to reservation requests
- Using hotel software

Module 3: Handling guest arrivals and departures
- Handling guest arrivals and departures in French and English

- Managing the promotion and communication of the establishment and its services - Handling cashier operations.
- Checking, validating and closing daily activity data.

- Passing on information and instructions to the various hotel departments

• Certification of prior learning

• All audiences

Terminale Bac level
Sufficient knowledge of the English language, both spoken and written (CEFR A2 level)

Good presentation
1st experience in the hotel/restaurant industry preferred

Good motivation to do this job

12 people

• Fully classroom-based training

• Personalised course
• Group lessons

• Resource centre
• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.
Equivalences and gateways, please consult us: accueil@greta-cfa-84.fr

For beneficiaries with disabilities: examination of possible adaptations (reception, training and certification arrangements, compensation arrangements): contact: referent.handicap@greta-cfa-84.fr

Interviews, remediation with the educational referent and/or company referent during training.

Beneficiary satisfaction is taken into account during and at the end of training.

Possibility of post-training support.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Course evaluations (ECF)

Professional portfolio

Interview with a professional jury

Possibility of validating one or more blocks of skills

In the event of partial validation of the certification, the period of validity of the modules obtained is : 5 years

Participation in a group information session: present yourself with an updated CV

Positioning test and interview by appointment: accueil@greta-cfa-84.fr

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Pre-registration link: cliquez ici

Contact us to register for a meeting
accueil@greta-cfa-84.fr

Integration into employment as a hotel receptionist

Access for people with disabilities

• • Number of learners * : 131
  • Satisfaction rate * : 92%
    
  • Exam pass rate * : 72%
    
    
  • Integration rate at the end of the course *: 77%
    
    
  • Continuation rate *: 5%
    
    
  Break-up rate *: 42%
  
  Drop-out rate * : 9%

  
  (Rate calculated on those leaving the course)

  * Reference period 01/09/2022 to 30/07/2023, calculated on the number of responses obtained

Careers: The receptionist can work in two types of business: hotelsand villages or holiday homes.


• Course continuation:With experience, you can work as an assistant head receptionist, reservations manager and first receptionist.

  You can continue with a Tourist Establishment Manager course.

• Successful course :
  • Mr x ,after several fixed-term contracts, joined a hotel where he is head receptionist and manages a team of 4 employees