Introduction to non-violent communication

At the end of the training course, the learner will be able to:

• Understand the fundamental principles and benefits of Nonviolent Communication.
• Identify the four stages of the NVC process (Observation, Feeling, Need, Request).
• Distinguish observation from judgements, and feelings from interpretations.
• Apply the NVC process in simple communication situations.
• Improve their ability to express themselves clearly and listen empathetically

1. Introduction to Nonviolent Communication

• What is NVC? Definition, origins (Marshall Rosenberg), underlying philosophy.
• The challenges of communication: common obstacles (judgements, interpretations, generalisations) and their consequences.
• Benefits of NVC: Improved relationships, conflict resolution, better understanding of self and others.
• The posture of listening and authenticity in NVC.

2. The 4 steps of the NVC process

• Step 1: Observation (O)

Distinguish between concrete observation of facts and interpretation/judgement.

Practical exercise: recognising facts vs. judgements in given sentences.

• Step 2: The Feeling (S)

Differentiating feelings (emotions) from thoughts or pseudo-feelings (what we think we feel, but which is a judgement).

Practical exercise: associate situations with specific feelings; distinguish "I feel betrayed" (judgement) from "I feel sad" (feeling).

• Step 3: The Need (B)

Identify the universal unmet need(s) at the root of the feeling.

Examples of universal needs (recognition, security, respect, autonomy, connection...).

Practical exercise: Linking feelings and needs.

• Step 4: The Demand (D)

Formulate a clear, concrete, achievable and negotiable demand.

Differentiating between a request and a requirement.

Practical exercise: transforming "reproaches" or "demands" into NVC requests.

• Light situation scenarios: Applying the 4 steps to simple cases from professional life (e.g. a colleague who does not meet deadlines, a learner who monopolises the floor).

3. Practical application and Perspectives

• Synthesis of the process : The 4 stages at a glance.
• Application : How NVC can help in the roles of trainer and coordinator (feedback, group management, relationships with clients/learners).
• Limits of NVC: It is not a "miracle recipe", but a demanding practice.
• Additional resources: Books, websites, more in-depth training courses.
• Questions/answers and sharing of participants' experiences.

• Certification of prior learning

• All audiences

None

8 people

• Fully classroom-based training

The training course takes place in person at the centre, which provides the ideal setting for building group dynamics, encouraging interactive discussions between trainees and making use of professional equipment.

• Unmarked room with video projector

Positioning upstream of training entry.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

• Improving interpersonal communication in a personal or professional context
• Reinvesting in support methodologies for all audiences.

Access for people with disabilities

Transport

Bus less than 100 metres away and SNCF train station 350 metres away

• Interactive, participatory approach with group and pair activities.
• Use of a variety of media: videos, slide shows, practical exercises, case studies, digital games and quizzes
• Access to online resources and digital tools for better understanding and application of concepts