Conflict management, crisis management within a team.

At the end of the training course, learners will be able to:

• Identify sources of tension in a team.
• Recognise the weak signals of latent conflicts.
• Analyse roles, postures and conflict dynamics.
• Implement effective regulation strategies.
• Strengthen the relational quality and cohesion of the collective.

The training consists of several modules:

Module 1: Understanding conflict dynamics in teams

• Conflict typology: from divergence to open conflict
• Collective tension factors: roles, objectives, workload, recognition
• Individual functioning and interactions in a group
• Communication styles and emotional reactions in a tense context

Module 2: Professional posture and regulatory communication

• Clarifying relational and factual issues
• Active listening, reformulation and Nonviolent or benevolent Communication
• Preserving one's position without aggravating the conflict
• Managing disagreements in meetings or during shared assignments
• Role-playing situations of conflict in a team

Module 3: Long-term conflict resolution and prevention

• Collaborative resolution techniques: internal mediation, co-decision
• The role of the manager, referent or team leader
• Formalising a collective relational framework: rules, rituals, processes
• Tools to strengthen cooperation: feedback, recognition, regulation

• Certification of prior learning

• All audiences

None

10 people

• Fully classroom-based training

The course combines face-to-face and distance learning. Learning takes place through a mix of sessions at the centre, virtual classes, online resources and regular support from the trainer.

• Unmarked room with video projector

To help us improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

For participants with disabilities: training and certification arrangements can be adapted where necessary, with support from the disability liaison officer.

Participant satisfaction is assessed both during and at the end of the training course.

Work psychology consultants.

Professional application

Access for people with disabilities

Practical training based on the analysis of real, experienced cases.

Developing relational and emotional skills to manage conflict within a team