Multi-skilled hotel, reception, breakfast and bar worker

To be operational and self-sufficient in customer reception duties in hotels.

Prepare and provide a quality breakfast service and bar services for both French and English-speaking customers.

• Introductory module
  

  • Discovery and characteristics of the sector and the profession
  • Savoir être and communication in a hotel environment
  • Knowledge of customer typologies

  "Hotel reception "module
  

  • Discovering hotel procedures
  • Discovering the typology of establishments
  • Hotel reception techniques, taking into account their specific features
  • Management of customer relations, including in conflict situations or specific health situations (safety)
  • Response to requests for hotel reservations,
  • Controlling the arrival and departure of hotel guests, dealing with any problems that may arise
  • Assisting hotel guests in organising their travel and leisure activities
  • Selling hotel products and services, helping to develop the business
  • Managing complaints
  • Rules of inter-department communication
  • Notions of yield management and social networks

  Module "Preparation, organisation and service of breakfast"
  

  • Cleaning and maintenance of furniture and specific equipment (HACCP)
  • Conditions for a successful welcome, in French and English
    
  • Order taking and preparation in compliance with health and safety rules, in French and English
  • Different methods of service (buffet, tray in room...)

  "Technical control of the bar activity "module

  • Receipt, control and storage of goods
  • Discovery and maintenance of equipment
  • Required display
  • Bar management and sale of products

  PROFESSIONAL ENGLISH module

  • Understand, express oneself and interact in a simple professional communication situation related to hospitality and bar service
    

• Certification of prior learning

• All audiences

A good understanding of the job and a strong motivation to do it.

A taste for sharing and service.

A possible refresher course allows access to this training without any pre-requisites

12 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms
• Unmarked room with video projector

Positioning upstream of training entry.

Taking account of beneficiary satisfaction during and at the end of training.

For beneficiaries with disabilities: possible adaptation of training and certification arrangements, support from the GRETA-CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Professional course - No final exam

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Contact us to register for a meeting.

Insertion into employment with multi-skilled or specific responsibilities as:

- Hotel receptionist

- Floor clerk

- Receptionist (in the presence of customers or on the telephone)

- Barman

Professional training through apprenticeships offered at levels 3 and 4: CAP or BAC PRO Hotel-Café-Restaurant Marketing and Service

Access for people with disabilities

The establishment meets disabled access requirements (access ramps, lift)

Catering

A school restaurant and snack bar are available on the premises

Transport

In the town centre, close to the bus station and SNCF train station, as well as bus routes (Boulevard de Strasbourg, Place de la Liberté)

Professional contacts with companies in the sector

Expert trainers' "Trades" experience

Satisfaction rate: 100%