Multi-skilled hotel, reception, breakfast and bar worker

To be operational and self-sufficient in customer reception duties in hotels.

Prepare and provide a quality breakfast service and bar services for both French and English-speaking customers.

• Introductory module
  

  • Discovery and characteristics of the sector and the profession
  • Savoir être and communication in a hotel environment
  • Knowledge of customer typologies

  "Hotel reception "module
  

  • Discovering hotel procedures
  • Discovering the typology of establishments
  • Hotel reception techniques, taking into account their specific features
  • Management of customer relations, including in conflict situations or specific health situations (safety)
  • Response to requests for hotel reservations,
  • Controlling the arrival and departure of hotel guests, dealing with any problems that may arise
  • Assisting hotel guests in organising their travel and leisure activities
  • Selling hotel products and services, helping to develop the business
  • Managing complaints
  • Rules of inter-department communication
  • Notions of yield management and social networks

  Module "Preparation, organisation and service of breakfast"
  

  • Cleaning and maintenance of furniture and specific equipment (HACCP)
  • Conditions for a successful welcome, in French and English
    
  • Order taking and preparation in compliance with health and safety rules, in French and English
  • Different methods of service (buffet, tray in room...)

  "Technical control of the bar activity "module

  • Receipt, control and storage of goods
  • Discovery and maintenance of equipment
  • Required display
  • Bar management and sale of products

  PROFESSIONAL ENGLISH module

  • Understand, express oneself and interact in a simple professional communication situation related to hospitality and bar service
    

• Certification of prior learning

• All audiences

A good understanding of the job and a strong motivation to do it.

A taste for sharing and service.

A possible refresher course allows access to this training without any pre-requisites

12 people

• Fully classroom-based training

• Personalised course
• Group lessons
• Services provided face-to-face and/or remotely

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account the satisfaction of beneficiaries during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult education, professional lecturers.

In-course evaluations (ICE)

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Positioning test by appointment.

Insertion into employment with multi-skilled or specific responsibilities as:

- Hotel receptionist

- Floor clerk

- Receptionist (in the presence of customers or on the telephone)

- Barman

Professional training through apprenticeships offered at levels 3 and 4: CAP or BAC PRO Hotel-Café-Restaurant Marketing and Service

Access for people with disabilities

Transport

Professional contacts with companies in the sector

Expert trainers' "Trades" experience

Success rate: 95%

Satisfaction rate: 90%

Job placement rate: 100%

Recommendation rate by our former trainees: 95%

Study continuation rate: 10%

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