Aucune session programmée pour le moment. Contactez notre équipe pour toute demande d'information.
To be operational and self-sufficient in customer reception duties in hotels.
Prepare and provide a quality breakfast service and bar services for both French and English-speaking customers.
Introductory module
Discovery and characteristics of the sector and the profession
Savoir être and communication in a hotel environment
Knowledge of customer typologies
"Hotel reception "module
Discovering hotel procedures
Discovering the typology of establishments
Hotel reception techniques, taking into account their specific features
Management of customer relations, including in conflict situations or specific health situations (safety)
Response to requests for hotel reservations,
Controlling the arrival and departure of hotel guests, dealing with any problems that may arise
Assisting hotel guests in organising their travel and leisure activities
Selling hotel products and services, helping to develop the business
Managing complaints
Rules of inter-department communication
Notions of yield management and social networks
Module "Preparation, organisation and service of breakfast"
Cleaning and maintenance of furniture and specific equipment (HACCP)
Conditions for a successful welcome, in French and English
Order taking and preparation in compliance with health and safety rules, in French and English
Different methods of service (buffet, tray in room...)
"Technical control of the bar activity "module
Receipt, control and storage of goods
Discovery and maintenance of equipment
Required display
Bar management and sale of products
PROFESSIONAL ENGLISH module
Understand, express oneself and interact in a simple professional communication situation related to hospitality and bar service
.
Certification of prior learning
Total duration of 350 hours, including 70 hours on the job and 280 hours at the training centre.
All audiences
A good understanding of the job and a strong motivation to do it.
A taste for sharing and service.
A possible refresher course allows access to this training without any pre-requisites
10 people
Teaching method
Fully classroom-based training
Teaching methods
Group lessons
Equipment
Equipped technical platforms
Room equipped with networked computer workstations
Unmarked room with video projector
Monitoring and individualisation
Positioning upstream of training entry.
Interviews, remediation with the educational referent and/or company referent during training.
Taking into account beneficiary satisfaction during and at the end of training.
Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.
Trainers experienced in individualising learning.
In-course evaluations (ICE)
.
Hourly rate incl. VAT: €12.00 .
This price is indicative and non-contractual. Depending on your status, this training can be fully financed. Contact us.
Registration for the compulsory group information session:
- through your Pôle Emploi advisor
- on your Pôle Emploi.fr personal space
- directly by phoning the training centre: 04.92.72.72.29
Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.
Insertion into employment with multi-skilled or specific responsibilities as:
- Hotel receptionist
- Floor clerk
- Receptionist (in the presence of customers or on the telephone)
- Barman
Professional training through apprenticeships offered at levels 3 and 4: CAP or BAC PRO Hotel-Café-Restaurant Marketing and Service
.
Access for people with disabilities
Accessible to people with disabilities .
Professional contacts with companies in the sector
Expert trainers' "Trades" experience
Recommendation rate by our former trainees: 100% for all training courses in 2022
Job entry rate: 50% on completion of training on the hotel agent and floor attendant session (2022)
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