Multi-skilled hotel, reception, breakfast and bar worker

To be operational and self-sufficient in customer reception duties in hotels.

Prepare and provide a quality breakfast service and bar services for both French and English-speaking customers.

• Introductory module
  

  • Discovery and characteristics of the sector and the profession
  • Savoir être and communication in a hotel environment
  • Knowledge of customer typologies

  "Hotel reception "module
  

  • Discovering hotel procedures
  • Discovering the typology of establishments
  • Hotel reception techniques, taking into account their specific features
  • Management of customer relations, including in conflict situations or specific health situations (safety)
  • Response to requests for hotel reservations,
  • Controlling the arrival and departure of hotel guests, dealing with any problems that may arise
  • Assisting hotel guests in organising their travel and leisure activities
  • Selling hotel products and services, helping to develop the business
  • Managing complaints
  • Rules of inter-department communication
  • Notions of yield management and social networks

  Module "Preparation, organisation and service of breakfast"
  

  • Cleaning and maintenance of furniture and specific equipment (HACCP)
  • Conditions for a successful welcome, in French and English
    
  • Order taking and preparation in compliance with health and safety rules, in French and English
  • Different methods of service (buffet, tray in room...)

  "Technical control of the bar activity "module

  • Receipt, control and storage of goods
  • Discovery and maintenance of equipment
  • Required display
  • Bar management and sale of products

  PROFESSIONAL ENGLISH module

  • Understand, express oneself and interact in a simple professional communication situation related to hospitality and bar service
    

.

• Certification of prior learning

Maximum total duration of 351 hours, of which 70 hours in a company and 281 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.

• All audiences

A good understanding of the job and a strong motivation to do it.

A taste for sharing and service.

A possible refresher course allows access to this training without any pre-requisites

10 people

Teaching method

• Fully classroom-based training

Teaching methods

• Personalised course
• Group lessons

Equipment

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Monitoring and individualisation

Positioning upstream of entry to training.

Interviews, remediation with the educational referent and/or company referent during training.

Taking into account the satisfaction of beneficiaries during and at the end of training.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA TH referent.

Education Nationale certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Trainers experienced in individualising learning.

Professional project

Skills statement

Hourly rate incl. VAT: €12.00
. This price is indicative and non-contractual. Depending on your status, this training can be fully financed. Contact us.

Positioning test by appointment.

Interview by appointment.

Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.

Insertion into employment with multi-skilled or specific responsibilities as:

- Hotel receptionist

- Floor clerk

- Receptionist (in the presence of customers or on the telephone)

- Barman

Professional training through apprenticeships offered at levels 3 and 4: CAP or BAC PRO Hotel-Café-Restaurant Marketing and Service

.

Access for people with disabilities

Accessible to people with disabilities
.

Professional contacts with companies in the sector

Expert trainers' "Trades" experience

Learning dynamics built on professional simulations and group mobilisation

Experience of trainers and expertise in the content and expectations of the diploma

• • Number of learners * : 131
  • Satisfaction rate * : 92%
    
    
  • Examination pass rate * : 72%
    
    
  Integration rate on completion of course * : 77%
  Study continuation rate * : 5%
  
  
  • Break-up rate *: 42%
    
    
  • Drop-out rate *: 9%

  (Rate calculated on those leaving the course)

  * Reference period 01/09/2022 to 30/07/2023, calculated on the number of responses obtained

Openings : Commis de cuisine to chef de partie in the traditional or gastronomic cuisine sectors


• Course continuation:
  

  Integration into employment on multi-skilled or specific responsibilities of:

  - Hotel receptionist

  - Room clerk

  - Receptionist (in the presence of customers or on the telephone)

  - Barman

  CAP or BAC PRO Hotel-Café-Restaurant Marketing and Service

• Successful course :

  • New training

• Added value:

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