Multi-skilled hotel, reception, breakfast and bar worker

To be operational and self-sufficient in customer reception duties in hotels.

Prepare and provide a quality breakfast service and bar services for both French and English-speaking customers.

• Introductory module
  

  • Discovery and characteristics of the sector and the profession
  • Savoir être and communication in a hotel environment
  • Knowledge of customer typologies

  "Hotel reception "module
  

  • Discovering hotel procedures
  • Discovering the typology of establishments
  • Hotel reception techniques, taking into account their specific features
  • Management of customer relations, including in conflict situations or specific health situations (safety)
  • Response to requests for hotel reservations,
  • Controlling the arrival and departure of hotel guests, dealing with any problems that may arise
  • Assisting hotel guests in organising their travel and leisure activities
  • Selling hotel products and services, helping to develop the business
  • Managing complaints
  • Rules of inter-department communication
  • Notions of yield management and social networks

  Module "Preparation, organisation and service of breakfast"
  

  • Cleaning and maintenance of furniture and specific equipment (HACCP)
  • Conditions for a successful welcome, in French and English
    
  • Order taking and preparation in compliance with health and safety rules, in French and English
  • Different methods of service (buffet, tray in room...)

  "Technical control of the bar activity "module

  • Receipt, control and storage of goods
  • Discovery and maintenance of equipment
  • Required display
  • Bar management and sale of products

  PROFESSIONAL ENGLISH module

  • Understand, express oneself and interact in a simple professional communication situation related to hospitality and bar service
    

• Certification of prior learning

• All audiences

A good understanding of the job and a strong motivation to do it.

A taste for sharing and service.

A possible refresher course allows access to this training without any pre-requisites

12 people

• Fully classroom-based training

• Group lessons

• Equipped technical platforms
• Room equipped with networked computer workstations
• Unmarked room with video projector

Interviews, remediation with the educational referent and/or the company referent during the course.

Acknowledgement of beneficiary satisfaction during and at the end of the course.

Possibility of post-training support.

For beneficiaries with disabilities: possible adaptation of training and certification procedures, support by the TH referent.

In order to improve the quality of our service, you can send us your suggestions or complaints using the form available on our website.

Positioning prior to training entry.

National Education certified teachers, Bac +3 trainers with significant experience in adult training, professional speakers.

Work psychologist advisers.

Expert assessors in the observation and analysis of results (mastery of skills).

Experienced trainers in the individualisation of learning.

In-course evaluations (ICE)

Present yourself at the group information session with the liaison form from the prescriber (Mission locale, Pôle emploi...).

Insertion into employment with multi-skilled or specific responsibilities as:

- Hotel receptionist

- Floor clerk

- Receptionist (in the presence of customers or on the telephone)

- Barman

Professional training through apprenticeships offered at levels 3 and 4: CAP or BAC PRO Hotel-Café-Restaurant Marketing and Service

Access for people with disabilities

Professional contacts with companies in the sector

Expert trainers' "Trades" experience

NC